Senior Business Analyst Lead Join us as a Senior Business Analyst Lead to make more of your specialist expertise and experience. Make your mark in Multinational AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs. How you will create an impact + Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives. + Serve as liaison between Business and IT, translating business needs into functional business requirements. Collaborate with business partner to define business requirements for a project. + Manage key policy administration system enhancements as well as involvement in testing and release management. Work with business partners to develop acceptance criteria and a plan to facilitate user acceptance testing to ensure that the solution meets the business needs. + Policy administration system change management support for Underwriting teams, helping them to navigate system upgrades, defect reporting and any required interim workarounds. + Managing Shared Services migrations and ongoing oversight of service delivery. + Premium & Claims support. + Premium Booking/Collections oversight. + Audit support. + Ownership of assigned systems and process, ensuring overall performance and customer satisfaction. + Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects. + Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short and longer term improvements. + Track system user/stakeholder feedback and identify training requirements. + Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives. + Prepare project documentation such as meeting minutes, business process documents and other process workflow diagrams as required. + Handle and escalate backend data issues. What you’ll need to succeed + 7+ years work-related experience. Insurance or Financial industry experience preferred but not required. + Must have significant knowledge of working within an organization, work environment and, with process. + Experience driving strategic functional discussion with business stake holders and producing actionable plan for driving delivery. + Experience managing business specifications and an understanding of technical areas gained from completing assignments or overseeing others' work. + Experience leading requirements gathering, analysis and documentation. + Experience working with senior business management and Senior IT leads to design new functionalities on an existing application. + Ability to work closely and provide guidance on business functionality with the technical team. + Must possess outstanding verbal and written communication skills. + Must be detail-oriented and thorough with the ability to meet aggressive deadlines. + Must be flexible and effective at multi-tasking. + Must be pro-active with issue identification and resolution. + Strong ability to perform analysis of medium to complex business function, workflow, and technology issues to support decision-making. + Ability to adapt to changing business requirements. + Experience working on web-based and digital applications. + Preferred experience in Insurance industry + Bachelor’s Degree in business, marketing, computer science, and/or related field preferred. Ready to take your career to the next level? We would love to hear from you. #LI-NT1 Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: OP - Operations Risk Specialists Companies Insurance Agency, Inc.