Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Line of Business Job Description:

About this Team:

Consumer AML Operations (CAML Ops) provides anti-money laundering (AML) and Bank Secrecy Act (BSA) operational support for Consumer and Small Business (C&SB) with some services extending across multiple lines of business.  Functions are supported to ensure the appropriate completion of critical customer due diligence for AML processes including customer data repair, centralized Refresh of customer due diligence data elements, exiting of customer relationships due to AML reasons, regulatory reporting of cash received in the U.S. including cash aggregation and currency transaction reporting exemption records as required by the BSA. 

Position Summary
The Senior Business Control Specialist will provide oversight and support in executing internal control discipline and operational excellence for the Consumer AML Operations (CAML Ops) Line of Business.  This candidate will provide support in assessing risks and potential issues, while managing a portfolio of issues to drive timely and effective remediation of risks. Prepares documentation for the tracking, monitoring, and escalation of risk related issues to management and acts as an ambassador of the risk culture.  Performs validation activities to ensure processes are adequate, effective, and meet control standards.  Provides governance over key controls and status of mitigation and action plans.
  
Responsibilities:

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services/Consumer AML Operations and ensure adherence to enterprise-wide standards

Manages portfolio of audit issues to drive timely and effective remediation of identified risks

Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

Performs QA activities including executing on controls, managing cases, and reporting results

Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Additional Responsibilities may include:

Oversees the design and effectiveness of the risk and control environment to support Consumer AML Operations and ensure adherence to enterprise-wide standards.

Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

Develops and manages strong relationships with the CAML Ops Process Owners, C&SB AML, GFC/GC&OR and control partners, ensuring partnership on exams, inquiries, and other regulatory matters.

Continuously assesses and enhances the Business Controls coverage model and processes, improving the quality and execution of routines, and identifying new approaches to improve effectiveness and efficiencies.

Identifies, assesses, and communicates emerging issues, themes and trends based on various information gathering methodologies and sources.

Required Skills:

2-5 years of business controls, audit, risk support and/or AML experience

Experience with issue/project management

Ability to engage key partners and stakeholders across multiple LOBs and influence their commitment to risk governance and oversight

Strong capability to use inductive and deductive logic to “follow a risk trail” and determine impact, potential outcomes, urgency

Can connect well (efficiently, and on point) with people in multiple levels in a very fast paced and challenging landscape

Superior verbal and written communications skills, including the ability to synthesize complex information to distill and deliver a concise, salient message suitable to any audience from LOB employees to senior executives and auditors.

Execution-oriented and results-focused self-starter able to work independently

Strong organizational ability, project management skills, and delegation capability

Extremely detail oriented to ensure quality and accurate work performance

Keen judgment balancing business strategy with rigorous risk management controls

A pragmatic and flexible attitude towards problem solving, and a consultative working style

Desired Skills:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Working knowledge of regulatory landscape

Working knowledge of core Banking concepts 

Certified Anti-Money Laundering Specialist (CAMS) Certification

Skills:

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Shift:

Hours Per Week: