Job ID: r18910

What You'll Do:

We are looking for a Senior Business Escalation Analyst to join a global team of 3 members. In this role, you will focus on detecting, scoping, troubleshooting, and getting critical and large-scale incidents resolved on a day-to-day basis. You will drive initiatives to prevent issue reoccurrences and improve the company’s ability to detect and resolve critical issues swiftly.

As part of the Global Operations organization, the Business Escalation team aims at limiting financial and reputational impact to Criteo from both internal and external technical/operational issues.

With team members in Paris, New York, and Tokyo, the team is the global point of contact for critical business incidents management. Business Escalation orchestrates global investigations and response plans partnering with several stakeholders from R&D, Product, Client Solutions, and Legal teams. The team leverages analytical and business insights to efficiently scope issues, qualify impacts, identify required resources, and drive action plans.

Upon resolution, the team uses insights from past issues to identify weaknesses in our infrastructure, monitoring, processes, and organization, and drives impactful initiatives to limit Criteo’s exposure to both internal and external risks. Your tasks will include (but are not limited to) :

Identify critical issues with a material revenue or reputation impact for Criteo:

Analyze suspicious business trends and deep dive on metrics to qualify and scope issues through the manipulation of large data sets.Partner with Client Solutions, Product, and R&D teams across the organization, to ensure fast escalation and correct qualification of critical issues using dedicated escalation processes

Manage critical issues through cross-functional team coordination and facilitate communication :

Leverage business and analytical insights during investigations to qualify issues, determine impacted scopes and timelines, and quantify business impacts.Drive, challenge, and support several teams towards an appropriate resolution.Write and send out clear, real-time communications to Client Solutions teams on ongoing and resolved incidents.Partner with other team members to ensure a 24/7 & global coverage while follow-ups on issue investigations during the EMEA time zone

Prevent issue reoccurrence, and improve the team’s efficiency when facing incidents :

Drive issue post mortems, and leverage learning from past issues to propose, create and/or adapt internal processes and tools in order to further protect Criteo revenue and reputation.Document and automate internal processes and recurrent tasks, in order to increase the team’s efficiency when managing issues.Who You Are:Proven experience as a Business or Data AnalystStrong analytical skills. Proficient in SQL. Python, Tableau skills are a plusFluency in EnglishAbility to adopt a systematic approach towards identifying, synthesizing, and then solving a problem, with a strong hands-on attitudeStrong aptitude to coordinate cross-functional teams and own an action planAbility to communicate clearly to various stakeholders, including high-level stakeholders, and convey technical concepts to non-technical audiencesStrong interpersonal skills to handle customer pressure and manage expectations effectivelyCurious with a great attention to detail and able to turn observations into recommendations or improvement initiatives Extremely organized and able to effectively prioritize and execute missionsExperience in driving small to medium-scale projects autonomously

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.