Description Job summary Amazon is on a mission to be the Earth’s Best Employer. Do you want to help get us there? Note: This position requires that the candidate selected be a US Citizen. Amazon Web Services (AWS) is one of the fastest-growing and profitable business segments within Amazon. As the world's most comprehensive and broadly adopted cloud platform, AWS is disrupting the traditional infrastructure market and redefining how organizations consume technology. We strive to be the most customer-centric company on Earth, and to get there, we need the most talented, bright, and driven people on our team. We’re looking for an experienced Senior Business Operations Manager to join our HR team in support of a growing business segment which provides critical services for AWS national security customers. This is a high business impact role for a candidate who can own the transformational agenda for our program, delivering durable solutions to our complex data, systems, and tooling dependencies across multiple geographies. Your ability to be the trusted advisor to our leadership team and drive efficiency and productivity is key to success. This position requires superior analytical strength, attention to detail, excellent written and verbal communication, and the ability to synthesize moving parts of the business to drive the business forward. The role demands a strong sense of urgency, the ability to influence and make sound judgement calls, and willingness to roll up your sleeves. The individual will need to effectively work with HR Leaders, global stakeholders, AWS business ops/finance, and our business-aligned program and data analytics teams. The right candidate for the role will possess a strong data analytics background, must be able to thrive and succeed in an ever-changing environment, and not be hindered by ambiguity or competing priorities. Key job responsibilities * Drive operational success. Develop and execute work-backwards plans for key strategic deliverables such as Quarterly Business Reviews and Quarterly Bonus Administration to ensure they are completed on time to high quality standards. * Data integrity. Collaborate with partner teams to develop and maintain reporting dashboards for the organization, synthesizing the needs of our HR, security, recruiting, and business teams to deliver a single source of truth for the organization. * Scale for growth. Own programs and strategic partnerships to move our processes from scrappy solutions to stable ones in support of growing scale and complexity within the organization. * Simplify processes. Streamline our compensation bonus program to drive efficiency and timely quarterly delivery. * Enable smart decision making. Drive consistency in operational metrics across the HR, recruiting, and business teams. * Display high judgment. Use strong analytical skills to build reporting, tell the story around the data, and provide actionable insights to drive to path-to-green plans. * Influence others. Partner with peer organizations to ensure tight alignment, facilitate the sharing (and proliferation) of information of best-known practices, and drive synchronization and collaboration in connection with shared goals and deliverables. A day in the life Our team works in close partnership with the business and cross-functional stakeholders to deliver on this critical mission. Your days will be a blend of tactical and strategic work, requiring you to roll up your sleeves to get today's job done while looking around corners to solve for the future. You will use your high judgement to translate our business requirements to our analytics and engineering teams in an effort to develop the tools of tomorrow. About the team This global team of HR leaders are disbursed across multiple global sites in support of our customers. We are an energetic and passionate team, committed to the success of our business and to each other. We index high on Ownership, Customer Obsession, and Earn Trust, fully embodying the importance of the work we support. Basic Qualifications - 5+ years of program or project management experience - Experience in HR shared services, IT services, operations and/or compliance - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience implementing repeatable processes and driving automation or standardization - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications - 2+ years of driving process improvements experience - 2+ years of data visualization and reports tools experience - Experience working cross functionally with tech teams - 3+ years of experience developing operating and long range plans - Advanced writing skills - Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.