Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Join ServiceNow’s GTM Infrastructure and Execution team, where we simplify and scale our field organization to support global growth and bring our exceptional products to customers worldwide.

What you will get to do: 

Shape Digital Seller Experience: Use your business architecture expertise to design innovative, customer-focused solutions that streamline seller workflows and align with business goalsTurn Strategy into Action: Translate strategic objectives into actionable plans, collaborating with cross-functional teams to design and deliver seamless digital selling experiencesCollaborate with Stakeholders: Partner with sales and business leaders to understand seller journeys, business outcomes, address pain points, and design or optimize processes for efficiency and successAnalyze and Improve: Evaluate sales processes, post-sales activities, and digital feedback to uncover opportunities for automation and process enhancementsLead Workshops: Facilitate cross-functional meetings to align business needs, seller requirements, and key capabilities for executionData-Driven Problem Solving: Use data gathering and root cause analysis techniques to uncover / validate pain points and inefficiencies in the seller experience, to design and help develop streamlined and digital-first solutionsDrive Decision-Making: Facilitate and influence decision-making regarding process and product design with a focus on delivering innovative, efficient and customer-centric digital seller motionsCollaborate on Solutions: Work closely with technical teams to ensure application designs meet business goals and deliver the desired outcomes

Qualifications

Our ideal candidate: 

Experience: 8+ years in process re-engineering and management, delivering business capabilities within Sales, Channel, Customer Success, or Professional Services, and enterprise software or SaaS industriesExpertise: Proven background in Go-To-Market business architecture with a deep understanding of sales, channel, and customer success processesAnalytical Skills: Strong critical thinking and analytical capabilities to identify and solve complex challenges in fast paced environmentBusiness Acumen: Ability to design and deliver end-to-end digital selling motions and align them with business prioritiesCommunication Skills: Exceptional presentation, facilitation, and influence skills to engage stakeholders and lead cross-functional teams effectivelyCollaborative Attitude: A team-oriented approach to working with diverse groups across the organization to drive alignment and successProactive Mindset: Self-motivated with a bias for action to drive results and set priorities with minimal supervision

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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