Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

CUSTOMER

Support development and execution of diverse programs, implement and develop activities, tools and programs for businesses, and support business sales/service strategy and management activitiesProvide expertise and guidance on programs and related reportingWork closely with various partners, and external service providers (where appropriate) to resolve issues, streamline processes and implement solutions that enhance the customer/employee experienceMonitor any involved service providers to ensure agreed upon service levels are consistently achieved, and contracts are currentKeep abreast of legislative developments related to the operational aspects of policy/ program assess implications for TD and proactively recommend changesLead projects to successfully implement program and policy changesWork closely with business partners to resolve issues, streamline processes and implement solutions that enhance the operational efficiency and employee experienceParticipate in business process efficiency reviews and discussionsSupport regulatory applications by providing relative business information for report to the applicable regulatory bodies/responding to requests for information

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for our business areaEnsure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business prioritiesConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateEnsure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situationsConduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audienceMonitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities existsLead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issuesActively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirementsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestProvide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationshipsContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallySubject matter expert on rules and regulations that apply to TDMS, specifically focused on PCN (Payment Card Networks) and the Code of Conduct for the Payment Card Industry in CanadaSubject matter expert on PCN compliance rules, regulations and release articles within the Provide Secure & Compliant Processing (PCN) podFile documentation with Payment Card Networks or other regulatory bodies (i.e. FCAC) to maintain compliance

BREADTH & DEPTH

Work independently as the subject matter expert and may coach and educate othersOversee and/or independently perform tasks from end to endApply expert knowledge of policies, processes, procedures, systems, concepts and operating standards to drive unit or team performanceExecute on more complex and/or non-standard requestsRecommend and implement solutions within own area of responsibilityMay need to coordinate / integrate work with other areas as neededProvide advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertiseRequire specialized and/or advanced technical / business / function knowledge for areas supportedHigh level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focusRepresent the group as the lead or subject matter expert on projects / initiatives and/or at meetings across the organizationGenerally reports to a Manager or Senior Manager role

JOB REQUIREMENTS:

•  Payment Industry experience with expert knowledge of Card Brand rules and regulations
•  Provide the journey with PCN compliance thought leadership within area of expertise 
•  Understanding of the Payments ecosystems and relevant participants
•  Proactively identify issues and manage accordingly
•  Consult on strategic opportunities with the PCN
•  Develop, influence and maintain strong relationships with internal and external partners  
•  Prioritize work, and continually assess priorities, to support business goals
•  Strategic thinking and strong analytical skills
•  Excellent written and verbal communication skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet