Company :HM Health SolutionsJob Description : 

JOB SUMMARY

This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant judgement and discretion to collaborate with customers on complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, and resolution of risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements.  Uses functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts.  Leads project teams or actively participate as subject matter expert (SME) on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts).  Acts as face to the customer.  Resolves very complex issues (may involve multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts.  Acts as a SME on how moderately complex new enhancements/applications are developed using advanced  level of understanding of end-to-end process and clear understanding of potential integration issues. Requires advanced level of understanding the end systems impact of changes across multiple/diverse systems (including regulatory risk exposure, customer service & financial impacts).   

ESSENTIAL RESPONSIBILITIES

Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. Fulfillment of responsibilities for related roles on non-agile project teams is also expected.Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.-Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).Take a lead role in development and support for the various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. A high level of expertise in developing thorough and technical and business-related test plans, test cases, and test scripts for complex IT systems is required for this position. Experience developing these for cloud-based technologies and/or using automation technologies is preferred.Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. Ability to translate verbal or written technical requirements into appropriate business language for various levels of leadership and clients is required.Provide thought leadership and strategic direction in Product and Technology Solutions.Other duties as assigned.

EDUCATION

Required

Bachelor's Degree in Business Administration, Business Management, Information Systems, or related field

Substitutions

6 years of relevant experience

Preferred

None

EXPERIENCE

Required

5 - 7 years in IS/IT

Preferred

3 - 5 years in Lean/Six Sigma2 - 3 years working with knowledge management systems3 - 5 years in the Health Insurance Industry3 - 5 years in the Healthcare Industry

LICENSES AND CERTIFICATIONS

Required

None

Preferred

Information Technology Infrastructure Library (ITIL)Six SigmaProject Management Professional (PMP)

SKILLS

Analytical SkillsProblem-SolvingCommunication SkillsReport WritingSQLProject ManagementCustomer ServiceLeadershipAgile MethodologyAgile Project Management

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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