The Business Systems team are the go-to advocates for employees when we need help with different systems at Accruent and our sister companies, Gordian & ServiceChannel (collectively known as the Facilities Asset Lifecycle group - “FAL”). This team is dedicated to providing innovative, resilient, and secure systems to empower Accruent’s employees and set teams up for success. We find areas for automation and improvement to enable operational best practices. We are seeking a technical and collaborative individual help us unlock customer insights across key back-office tools.

As part of the Business Systems team, the Senior Business Systems Analyst role is responsible for documenting requirements, user stories, and success criteria. The person in this role will work with cross functional stakeholder and lead exploration discussions and requirement gathering sessions. This person will work with System Leads and System Administrators to provide solution advice and drive consensus. This role will also lead user acceptance testing and support System Administrators in testing and debugging. The role is essential in refining user ideas into requirements which can be delivered successfully by development team, which can be in-house or 3rd party.

The ideal candidate will be interested in solving problems, creating processes, tinkering under the hood of large enterprise business systems, and overdelivering when it comes to quality.

This position reports directly to the Senior Manager of Business Systems and will be located remotely.

How you'll make a difference:

Gathering and documentation of requirements Generating detailed project documents including process flows, system wireframe mockups, acceptance criteria, and user stories Coordinating seamlessly between onshore business teams, technical leads, and offshore implementation teams Mastering the processes driving our operational and customer data, such that you can accurately guide business teams through requirements & design Reporting success metrics on previous work to inform business value of other proposed solutions Provide problem-solving support, advice and guidance to internal customers – you’re the go-to expert on system best practices across multiple platforms Strategically guide business teams to resolve complex problems using best-in-class systems, with a special focus on Salesforce

What you bring to the table: 

Excellent written and oral communication Independent researcher – someone who digs into the problem before asking others for a solution High comfort level working with operations and revenue organizations in the software industry – you’re used to discussing pipeline, recurring subscription managment, and untangling process around them Strategic thinking – you know first-hand that the first solution may not be the best solution, and you are comfortable driving best practices 5+ years’ corporate experience  Ability to simplify and drive consensus Self-starter, proactive approach – you want ownership from problem to solution, and are invested in sustained success  Salesforce.com Administrator certificate a plus Demonstrated ability to drive solutions in Salesforce CPQ, Sales Cloud, and/or Service Cloud Professional Analyst certificates (PBA, CCBA, etc) a plus

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.