Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Description

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

Our Business Technology team is looking for a Business Technology Analyst II who is customer oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure. 

To be successful in this role, you need:

Windows, and Mac desktop administration, including but not limited to system configuration, troubleshooting, and optimization.

Demonstrate strong problem solving skills and attention to detail, in resolving technical, and operational issues across the organization. 

Develop and implement solutions to enhance productivity within Appian, leveraging relevant tools and technologies. 

Provide comprehensive technical support to Appian's global employees through Service Desk cases, ensuring timely resolution and documentation of issues.

To provide on-call resolution for mission critical issues and document solutions within the case management system

To enhance overall system security, performance and availability

Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.

Possess exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, having the ability to explain technical concepts to non technical resources. 

To maintain a comprehensive repository of documentation, regularly updating and contributing to it, to capture best practices and troubleshooting procedures.

Exhibit an interest in emerging technologies, with basic understanding of cloud computing. 

To perform a variety of basic user-problem analyses for the customer Service Desk; assists with monitoring the application systems and ensures a prompt and appropriate response to customer requests and issues. 

Some of the tools and resources we will equip you with include:

We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.

Appian offers a wide variety of growth and development opportunities such as: Appian University which is a full library of over 3,000 LinkedIn Learning, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

Basic Qualifications:

B.S. in Engineering, Information Systems, Computer Science, or a related field

Excellent problem solving skills and talent for identifying creative solutions

Exceptional communication and customer service skills (verbal/written)

Competency in administering desktop operating systems.

Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on call duties

Extreme attention to detail

Experience with cloud computing, or Appian product is a plus

Tools and Resources 

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.  Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

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Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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