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Job Description:

Job Summary:

Key responsibilities include involve analyzing, optimizing, and enhancing diverse business processes within the Legal Services organization. Primary focus will be on mapping the current state processes from our existing tool to the newly developed one and developing low-code/no-code workflow-based solutions . Working closely with various teams and departments, this role will actively contribute to achieving the organization's overall objectives for the programs.

Essential Job Responsibilities

Drive complex business processes mapping across different departments, understanding their inputs, outputs, and dependencies. Identify opportunities for process improvement and optimization.

Identify and gather relevant data and performance metrics related to the processes being analyzed, utilizing various tools, software, and methodologies to collect and analyze data effectively. Interview process actors and stakeholders to capture accurate representation of current state process. 

Drive the evaluation the efficiency and effectiveness of current processes using established performance indicators and benchmarks, comparing them to industry best practices and organizational goals.

Design and document streamlined and standardized processes, incorporating best practices and industry standards to enhance efficiency and minimize errors.

Collaborate with different departments and stakeholders to understand their needs, gather insights, and gain a comprehensive understanding of the organization's overall processes.

Drive the implementation of process changes by creating detailed action plans, coordinating training to relevant stakeholders, and ensuring smooth adoption of new processes.

Develop, deploy, and drive the adoption of low-code/no-code workflow-based solutions using technologies such as Power Platform, Decisions, Salesforce, or similar.

Identify opportunities for leveraging technology and automation to enhance process efficiency and reduce manual effort.

Advanced at navigating the enterprise, knowing how to engage, when and how. 

Qualifications & Characteristics

Job-related experience in process reengineering

Strong analytical skills and the ability to identify opportunities for process enhancement.

Excellent communication skills, both verbal and written, to effectively collaborate with stakeholders at all levels.

Familiarity with project management principles and tools.

Strong attention to detail and the ability to identify and resolve process-related issues.

Ability to work independently and in cross-functional teams to achieve project goals.

Exceptional ability to actively listen to stakeholders; observe and deduce process trends, inefficiencies, pain points and gaps.

Problem-solving mindset and a continuous improvement mindset.

Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) preferred.

Ability to create advanced Power BI dashboards preferred.

Proficient in using data analysis tools (e.g., Microsoft Excel, SQL) preferred.

Experience utilizing Generative AI tools and approaches.

Experience implementing workflow, RPA and/or business intelligence based solutions.

Hands on experience with Salesforce, SAP, SharePoint/MS365, Power Platforms, MS Co-pilot and Automation Anywhere considered an asset

The Compensation range for this role is 60,440.40 - 120,880.80 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.