*Traveler Experience (TX*) is seeking positive, energetic, highly skilled, customer-focused, *senior-level travel counselor (TEC III) *to join our Nordic 24HSC Team. This team provides outstanding service for our business travelers in multiple countries. Candidates must be comfortable working in a fast-paced environment, shifts are available 24x7x365 including afterhours/nights/weekends. Indicate your shift interest with resume. *Main Responsibilities:* * Help our travelers with any urgent business travel related arrangements (air, hotel, car, rail) * Act as a trusted advisor by finding the best possible solution for each case to ensure the best possible customer experience. * Ensure reservations are built according to client travel policy, standards and preferences * Handle a wide range of bookings including complex pricing, ticketing and reissues * Proactively solve any issues that might occur during or before the travel * Have the passion to learn new skills and develop. * Work effectively and customer-oriented even under pressure * Provide excellent problem-solving skills and strive for a positive outcome independently. #LI-REMOTE #LI-PS *Experience & education:* * *Experience* o 5 years of experience working as a Travel Consultant. o Good travel industry knowledge o Highly skilled in Amadeus GDS * *Languages* o Swedish and English both written and verbal o Danish is a plus * *Knowledge, skills and abilities (KSAs)* * o Strong verbal and written communication skills and attention to detail o Fluent verbal skills both in English and Swedish o Great active listening and information gathering skills. o Proactive consultant – solutions oriented and accountable. o Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex reservations and changes) o Able to use current technology and easily adapt to changes in technology as they come. o A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too o Ability to work and adapt in a constantly changing, fast paced environment. o Must be a “Team Player” and work cohesively with others internally and externally. o A positive, “can do” attitude, willingness to learn and grow! **Job:** **Travel Counselors* **Organization:** **TX_Operations_All Countries (Non-GSC)* **Title:** *Senior Business Travel Counselor* **Location:** ** **Requisition ID:** *2500000V*