This CM would be aligned to our Commercial space, which is essentially the revenue arm of the company (tickets, seat upgrades, business travelers, co-brand credit cards, in-flight meals, lounges, etc.) The focus is on integration of Alaska and Hawaiian, along with modernization and evolution of our products, services, and behind-the-scenes processes and systems. This role will be working with another CM in the Commercial space, as well as with CMs in other impacted business units (particularly AOCS, contact centers, and Inflight/Flight Attendants). The ideal candidate includes someone who can bring together big-idea people and delivery-oriented people, is able to balance multiple-priorities to keep the work progressing and avoid rabbit holes, and who can quickly establish a rapport and trust with leaders across multiple teams.

A Change Manager provides people-centric change management support to one or more initiatives, enabling the people who are impacted to successfully navigate and embrace the change. Follows the Alaska change management methodology and produces standard change management deliverables such as change-related assessments, plans, and report-outs, designs multiple ways to engage with audiences, and ensures effective feedback loops and metrics to gauge success. Able to facilitate process-related info gathering and/or discussions and create process maps. Works in partnership with project managers, sponsors, project team members, subject matter experts, communications and learning specialists, and external vendors. Regularly keeps leaders apprised of status, progress, roadblocks, help needed, etc. Able to successfully work both independently and collaboratively.

o Works on large-scale change leading the change management work, which often includes organizational change management components.
o Performs complex assessments, including pulling together disparate pieces into a cohesive approach.
o Performs mid-level process work, including facilitating workshops, guiding the team to make process decisions, and partnering with process specialists where applicable.
o Creates communications and/or learning materials of moderate complexity for internal use.
o Provides guidance to less experienced change managers and specialists.
o May manage a portfolio of change management work, which may include aligning change workstreams, allocating change management tasks and resources, and ensuring stakeholder satisfaction and achievement of business outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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