Job Purpose:

To handle Energy claims within the London Market Claims team. Reporting to the Energy Claims Manager in the day to day operation and control of the claims function, to ensure that claims are processed and settled on a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.

TMHCC’s Energy claims span all aspects off this class of business being Upstream, Downstream and Midstream and with the acquisition of GCube there is also some claims involvement on Renewables.

Location: 1 Aldgate, London EC3N 1RE

Hybrid working: 3 days in the office 2 working from home

Key Responsibilities:

Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.Ensures all claims allocated are controlled within company philosophies and SLA’sTo be present at market meetings and conference calls when necessaryEnsures customers are treated fairly at all timesEnsures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.Practices and promotes at all times Tokio Marine HCC core values, to both internal and external contacts alike.Undertake any other ad hoc activities/project work required.

Skills and Experience Specification:

Essential:

At the very least 5+ years claims adjusting experience including experience of managing Complex Energy claims in the London Market.An excellent knowledge of ECF, for both Lloyds and predominantly LIRMA markets.Very good technical coverage knowledge.A very good working knowledge of service providers such as loss adjusters and associated experts.Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.Exceptional time and organizational management skills are essential in order to adapt quickly into the role.Excellent written and verbal communications skills are essential.IT literate to include Microsoft (Word, Excel, Outlook).

Desirable

ACII qualification (or working towards)

#LI-NW1 #LI-Hybrid