We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Auckland or Christchurch. This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will provide high-level claims management services to clients and brokers through consulting, advisory, advocacy, and negotiation, while also mentoring colleagues and driving business objectives.

We will count on you to:

Drive high performance by aligning individual goals to unit and company objectives.Manage client relationships, resolving servicing issues and acting as an escalation point for difficulties.Drive the contract negotiation process for existing and new clients, ensuring service standards are agreed upon and documented.Conduct training for clients and prepare routine and ad hoc reports, including claims trends analysis.Support new business endeavours through claims review data provision and participate in marketing and client education presentations.

What you need to have:

Tier 1 qualification and Senior Associate membership of ANZIIF.Demonstrated claims management experience with strong technical expertise and account management capabilities. Experience in Marine and Property Construction will be an advantage.Good relationship building abilities with a resolution focus

What makes you stand out:

Experience in managing moderate to high complexity claims and liaising with external providers.A Diploma in Financial Services or a Bachelor’s degree, with ongoing studies towards a Graduate Diploma in Financial Services.Strong negotiation skills and the ability to advocate effectively for clients.A proactive approach to identifying opportunities for efficiency improvements within the team.A solution focussed individual, who can network with relevant stakeholders to offer resolution on claims and assist our valuable clients with positive outcomes.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be accepted from candidates who have the appropriate approval to work New Zealand. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.