We are seeking a talented individual to join our Energy & Power Claims team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

Marsh’s Energy & Power claims team cover a range of areas to include; power & utility, oil & gas and renewable energy.

Our teams of Claims Advisors work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

We will rely on you to:

Receive, handle and manage new claim notification, subsequent updates and collection requests.Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for ClientsReview and interpret policy wordings to obtain the best claims settlements for ClientsMeet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

Previous claims handling/insurance experience, with either an Insurer or BrokerStrong attention to detail with a methodical and conscientious approach.Planning and organisational skills.Quick to take on-board new information which is technical in nature.Analytically minded with the ability to resolve complex queries.Excellent written and verbal communication skills.Good numeracy skills.Able to promote continuous improvement and respond positively to change.

What makes you stand out:

Previous training, coaching and mentoring experience, together with prior experience of operating at a senior level.CII qualifications or a willingness to study for and obtain

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.