Senior Claims Officer Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. JOB SCOPE To advocate his / her capability to support our clients in relation to claims services in ensuring a fair and fast claim settlement delivered to our clients. To establish a regular and effective communication with our internal business units including Risk Managed Accounts (RMA), Business Development (BD), Reinsurance (REI), Domestic (DOM) and J-Unit Departments, in particular the updated claims position and potential coverage issues. To support day-to-day claims processing including thru Aon Claims Platform for all Non-life claims so as to ensure the claims are captured accurately and effectively. Main Responsibilities: + Assisting Manager / Director to handle all losses on assigned accounts. + Develop claims revenue opportunities through claims preparation / claims advocacy services. + Maintain both clients and business partners’ good relationship. General Duties: + Day-to-day claims handling under Aon claims protocol with claims presentation rendered to our clients. + Attending site visit when major loss is notified and assisting our clients on claims management during course of claims journey. + Attending meetings as required by our client including monthly claims meeting with internal business units / insurers / loss adjusters to actively progress the claims. + Monitoring claims progression and report to related parties including clients and broking/placing team. + Find opportunities to introduce clients/non-clients with claims preparation/claims advocacy services. + Building a good relationship with clients, insurers/reinsurers, loss adjusters and other business partners. Qualifications: Education: Bachelor Degree or higher Experience: 3-5 years of experience in claims management Skills: + Non-Life Insurance Knowledge + Fluent in both written and spoken English + Good Interpersonal & Communication / Negotiation skills + Ability to work under pressure + Ability to adapt and learn quickly + Ability to make client presentation + IT knowledge (Microsoft Office) How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-PC1 2547991 Senior Claims Officer Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. JOB SCOPE To advocate his / her capability to support our clients in relation to claims services in ensuring a fair and fast claim settlement delivered to our clients. To establish a regular and effective communication with our internal business units including Risk Managed Accounts (RMA), Business Development (BD), Reinsurance (REI), Domestic (DOM) and J-Unit Departments, in particular the updated claims position and potential coverage issues. To support day-to-day claims processing including thru Aon Claims Platform for all Non-life claims so as to ensure the claims are captured accurately and effectively. Main Responsibilities: + Assisting Manager / Director to handle all losses on assigned accounts. + Develop claims revenue opportunities through claims preparation / claims advocacy services. + Maintain both clients and business partners’ good relationship. General Duties: + Day-to-day claims handling under Aon claims protocol with claims presentation rendered to our clients. + Attending site visit when major loss is notified and assisting our clients on claims management during course of claims journey. + Attending meetings as required by our client including monthly claims meeting with internal business units / insurers / loss adjusters to actively progress the claims. + Monitoring claims progression and report to related parties including clients and broking/placing team. + Find opportunities to introduce clients/non-clients with claims preparation/claims advocacy services. + Building a good relationship with clients, insurers/reinsurers, loss adjusters and other business partners. Qualifications: Education: Bachelor Degree or higher Experience: 3-5 years of experience in claims management Skills: + Non-Life Insurance Knowledge + Fluent in both written and spoken English + Good Interpersonal & Communication / Negotiation skills + Ability to work under pressure + Ability to adapt and learn quickly + Ability to make client presentation + IT knowledge (Microsoft Office) How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-PC1