You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.   

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.  

The opportunity:  

The Senior Client Insights Data Analyst will help drive Sun Life’s multifaceted program for understanding the needs and experiences of Clients in the US employee benefits market. ​This position is part of the Client Experience & Insights team which is primarily focused on obtaining and analyzing Client feedback mainly via surveys and on occasion via other research methods such as focus groups, interviews, journey mapping etc.

The ideal candidate will have a mix of experience and skills regarding online Client community management, market research, and Client insights in addition to other relevant or transferable skills and experience.

How you will contribute: 

Managing ongoing relationship tracking Client experience surveys and event-based Client experience surveys​

Research design & methodology

Sampling criteria

Questionnaire development

Fielding & collection of survey responses

Stakeholder engagement throughout the research life cycle

Helping drive a deeper understanding of our Clients by:

Analyzing both internal Sun Life data and survey response data to develop clear and actionable insights.

Working with teams across Sun Life to help understand and utilize insights from research

As needed, participate in a broad range of Client insight programs and projects such as:

 In-depth interviews

Journey mapping & Client personas

Ad-hoc Client research and data analysis

Our award winning Employer & Broker Voices Client panels

What you will bring with you: 

Developing and executing survey research (experience with Qualtrics a plus)

Ability to translate data into insights, stories and recommended action items

Strong writing and presentation skills with the ability to clearly communicate to stakeholders at various levels

Strong data analysis and visualization skills

Solid understanding of basic statistical principles

Well organized with the ability to effectively manage time and prioritize

Experience with employee benefits and/or health insurance industries

Other skills or experience that are a plus but not required:

Experience with text analytics

Experience with qualitative research methods

Basic to intermediate level proficiency querying databases using SQL Server

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.  

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!  

Life is brighter when you work at Sun Life  

Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more  

Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account   

A flexible work environment with a friendly, caring, collaborative and inclusive culture   

Great Place to Work® Certified in Canada and the U.S.   

Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running  

Salary Range: $76,300 - $114,500

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location.

In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.  

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.   

#LI-remote    

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.