Brand Momentum is an award-winning marketing, sales and retail agency. Led by a talented team and leveraging a network of trusted partners, Brand Momentum delivers authentic and enduring human connections across Canada. Rooted in Goodness; the company is a three-time winner of Canada’s Top 100 Best Workplace® and one of Canada’s Top 500 Fastest-Growing Companies.

Note: We are reviewing applications to build a qualified talent pool. -Not an immediate start date

Job Summary:

Like the idea of helping clients execute their goals at retail? Come join our dynamic team! Be part of a national sales and merchandising team. Flexibility-Variety-Competitive Compensation-Independence is what we have to offer with our Top Tier CPG client!

Brand Momentum Inc. has an exciting opportunity for a Senior Client Manager

Reporting directly to the Sr. Director – Sales and Merchandising, the position of Senior Client Manager, consists in part, of the execution of annual plans – Brand Momentum and Client(s). This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership and driving the business with a proactive approach. Additionally, the National Client Manager is responsible for the implementation of Client aligned “go to market strategies” through our field Teams to deliver against Client KPI targets and expectations.

Responsibilities and Duties:

Operate as the lead point of contact for any and all matters specific to Client account managementBuild and maintain strong, long-lasting client relationshipsAbility to understand what success means to our Clients and shape a plan that delivers value add results and excellence on their businessAttend/Lead Client meetings and be an impactful and active participant to ensure continuous alignment on Client deliverablesExecute Client go to market strategiesEffectively provide clear retail execution direction to the Brand Momentum Regional LeadersPrepare and present regularly scheduled performance updatesTrack and assess key account performance metrics to Identify challenges, opportunities and develop an effective action planReview available retailer sales data to prepare plans for underperforming locations.Active in the field to evaluate and measure the execution of plansEscalates Client issues in a timely and proactive manner½ day field visit bi-weekly to observe execution conditions and identify additional opportunitiesDevelop, mentor and coach direct reports (when applicable)Assist in the hiring of staff as requiredConflict resolution, handling complaints or emergencies that may fall outside regular business hoursAble to travel within the North Americas when needed

Core Competencies:

Hard Skills:

Bilingual- French & English Post-Secondary degree, preferably in Business 5+ years’ experience in an Account / Client management role Excellent client relationship management skills – Client-focused – must be approachable Strong understanding of CPG Driven by the achievement of client KPIs and sales metrics Multiple channel knowledge – Mass, Drug and Grocery (Convenience/Gas is an asset) Excellent leadership skills Ability to execute in the field and implement the Client market strategy Flawless execution of client plans Proficiency in Microsoft (Excel, Word, PowerPoint) Ability to mine and review retailer sales data Potential oversight of team colleagues including but not limited to, administrative and or client management.

Soft Skills:

Extremely detailed and organized with excellent follow-through and up the ability Bilingual an asset Operates with trust and integrity Action-oriented Excellent communication skills – listening, verbal and written Ability to establish plans and set priorities Well-developed negotiation skill

Our Commitment:

Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.

Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.

Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.

Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.

Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.