Senior Client Success Advisor (Implementation Manager)
Elevance Health
**Be Part of an Extraordinary Team**
**Title** : Senior Client Success Advisor (Implementation Manager)
**Location:** Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
**Build the Possibilities. Make an Extraordinary Impact.**
The **Senior Client Success Advisor** is responsible for managing the implementation process for new National Account Clients or leading the implementation of an end to end process for new accounts of 500+ and monitoring renewals for key groups as agreed upon between Operations and Sales, re-implementation and termination process for complex renewal Accounts, and interfacing with Account Management teams.
**How you will make an impact:**
Primary duties may include, but are not limited to:
+ Manages client implementation kickoff meetings and internal and external implementation status meetings.
+ Maintains necessary documents (i.e. action items/issue logs, project plans, decision and deliverable documents.
+ Oversees implementation project plan across various groups within the organization (Sales, Operations, Underwriting, Finance, IT, Specialty (HMC, Dental, L&D, Vision, NextRx, and Conexis), Medical Management, and Group Medicare.
+ Works directly with groups and /or consultants to define benefits, group structure, reporting and other implementation requirements.
+ Submits change requests and specific requirements during implementation, renewals and/or benefit change.
+ Translates technical information into laypersons terms and vice-a-versa for customers.
**Minimum Requirements:**
+ Requires BA/BS degree in related field and a minimum of 8+ years exp. in health insurance field; or any combination of education and experience which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Project Management Professional (PMP) designation and state licensure to sell health benefits is strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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