Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a  company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
Application Management Services (AMS) are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers' trusted partners and ensure that they leverage the additional value Veeva applications offer. Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva's European business. We partner with our enterprise-level and SMB customers to maximise the value gained from our product suite and drive new innovations to help them achieve their ambitions in the Life Sciences industry.  As a Senior Cloud CRM Consultant, you will join our dynamic team, where collaboration and strong bonds are at the heart of what we do! You will collaborate with client-side application owners on ongoing changes to their systems, as well as design and deploy changes in the customers' environments. You will work across all areas of our Commercial portfolio, including Veeva Vault CRM, PromoMats, MedComms, Nitro, Network, and OpenData. The role will have a key focus on long-term relationship management for some of our biggest Life Sciences customers in Europe. Veeva Vault CRM is an enterprise customer relationship management application for biopharma, consumer health, and animal health companies. It connects sales, marketing, medical, and service teams with a single customer database. Vault CRM enables key capabilities such as customer profiling, content sharing and management, territory and account planning, sampling, and recording field engagement. This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.What You'll DoProactively drive customers towards Veeva and Industry application management best practicesLead Veeva change request delivery team to meet release deadlines from requirements gathering through UAT and deployment of signed-off change into the live environmentManage overall service delivery team capacity and utilization levelOnboard new Veeva project teams into the customer environmentDesign and implement a process for ongoing BAU(Business As Usual) releases based on Veeva best practicesTrend analysis of change requests  and recognition patternsParticipate in the service contracting processImplement and execute yearly Account PlanInteraction with various internal Veeva teams, including Global Program Manager, Global Account Manager,  Product Management, and Product Strategy to ensure customer needs are well understood and the client is satisfied with the productRequirements5+ years of experience implementing business software solutions (e.g., CRM, ideally Salesforce)Experience working in a customer-facing and/or consulting role and managing customer expectationsAbility to quickly understand requirements and design / articulate potential solutionsStrong desire to constantly learn and developExcellent verbal and written communication skills in EnglishAbility to work remotely and independently with clientsExperience with fulfilling customer needs and managing expectationsAt least a BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration, or equivalentNice to HaveCRM, ideally SalesforceContent Management tools, e.g., SharePoint, PromoMats, Zinc MAPS, Documentum, or other similarMaster Data ManagementExperience working in the Life-Sciences industryExperience with AGILE methodologiesPerks & BenefitsAllocations for continuous learning & developmentHealth & wellness programs#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .