Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Cloud Engineering Support Specialist

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Position Overview:

As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC), you will help ensure the operational success of Rapidscale clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Engineers at Logicworks spend most of their time working with new technologies, such as AWS and Azure, at a breakneck pace in a fun collaborative environment.

Responsibilities

Provide an excellent customer experience by troubleshooting, updating, and resolving client problems.Utilize our ticketing system to create, monitor, and update ticketsTroubleshoot in-depth system issues and backup failures in our client's environmentsPerform daily server monitoring of our client's serversPerform change requests based on client's needDeploy new instances within our client's AWS and Azure environmentsPerform Quality Control for VM and instance builds in our client's AWS & Azure environmentsCreate technical documentation & drive operational process improvementCompile server utilization reports to help clients with capacity planningTrain and develop skills in new technologies relevant to Logicworks’ businessPerform and troubleshoot routing and networking issues 

QUALIFICATIONS

Minimum

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related fieldCertification in AWS Certified Solutions Architect, Associate or AZ-104 certificationRequires strong knowledge AWS and other cloud platformsExcellent troubleshooting skillsAbility and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidlyAn interest in emerging technologies

Preferred

Puppet or other configuration management tooling experienceInfrastructure as Code experience (Terraform/ARM/CloudFormation)Familiarity with 3rd party security tooling (AlertLogic, ThreatStack, TrendMicro, Duo, etc.)Hands-on experience with OS-level patchingExposure to AWS or Azure networking concepts (VNet, ExpressRoute, VPC, Transit Gateway, etc.)Understanding in Google Cloud architecture and support

About Rapidscale

Rapidscale, a subsidiary of Cox Communications, helps customers migrate, run, and operate mission critical workloads in public, private, and multi-tenant clouds with security, scalability, and efficiency baked in. Our innovative Cloud Operations Platform combines world-class engineering talent, policy-as-code, and integrated tooling to enable customers to confidently meet compliance regulations, security requirements, cost control, and high availability. Together with our team of dedicated certified engineers and decades of IT management experience, we ensure our customers’ success across every stage of the Cloud Adoption Framework. 

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.