Job Title: Senior Collections Specialist

Job Description

We are seeking a detail-oriented Senior Collections Specialist responsible for the reconciliation of assigned customer accounts with open balances, collection of invoices, and submitting adjustments to correct billing errors. The role involves communicating with customers to request information, collect outstanding balances, and prepare lien releases for payment processing. You will assist with resolving issues related to field, dispatch, billing, and management processes, ensuring smooth collection operations.

Responsibilities

•\tReconciliations of assigned customer accounts with open balances and the collection of invoices. 

•\tSubmitting adjustments to correct billing errors, communicating with customers to collect outstanding balances, and reporting on reconciliation and collection status for assigned accounts. 

•\tDevelop relationships with customers to facilitate the collections process and prepare lien releases. 

•\tAssist in resolving any issues related to field operations, dispatch, billing, and management that affect the collections process. 

•\tDuties also include processing credits and adjustments for invoicing errors and answering customer inquiries or collaborating with an assigned analyst to resolve issues. 

•\tAd-hoc projects as needed. 

Essential SkillsHigh School Diploma or Equivalent.3 + years of AR/Collections experience, preferably in the construction industryDetailed knowledge of invoicing and billing adjustments.Ability to research customer claims, disputes, and problem situations.Excellent oral and written communication skills.Experience with preliminary notice and conditional vs. unconditional release processes; highly preferred.Strong analytical and organizational skills.Experience in MS Excel, Word, and proficiency in typing and 10-key by touch.Ability to manipulate data in a heavy volume spreadsheet environment.Experience in negotiating with customers and resolving difficult situations.Experience with Account Receivable and Customer Service software packages.Ability to communicate effectively and tactfully with individuals at all levels.
Pay and Benefits

The pay range for this position is $32.00 - $40.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pasadena,CA.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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