POSITION: Senior Collector Summary: The Senior Collector possesses extensive experience working with borrowers within various stages of delinquency. Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities in accordance with department objectives, policies and Federal and State Laws; this would include working with Fannie Mae, Freddie Mac and FHLB to ensure compliance with investor guidelines. The Senior Collector contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan accounts. In the area of recovery work with customer to establish full balance repayment plans or settlements. Key Result Areas: + Provide a customer centric service experience while working to ensure the customer’s financial wellbeing. + Communicate with delinquent borrowers to obtain late payments, using various means of contact such as letters and telephone calls. + Prepare and send correspondence for delinquent Mortgages, Consumer Loans, Small Business Loans and Overdrawn Deposit Accounts. + Communicate with Small Business customers who may have expired insurance policies, or whose loans may otherwise be out of compliance (Lines of Credit not cycled, for example). + Identify, prepare and report Deposit Account charge offs for internal processing in the Core system as well as ChexSystems. + Manages the State Regulated Right to Cure (35A) and Right to Request a Modified Mortgage Loan (35B) letters as required under Massachusetts Law. + Works with the Collection Manager to identify borrowers that may be experiencing financial hardship and request the appropriate financial information. Pre-underwrite, using underwriting procedures, the loan to qualify borrower for a loan workout, modification or Deed in Lieu. + Assist the Collection Manager with ordering of property re-evaluations, the preparation of loan documentation, which will be sent to an attorney to attorney to commence foreclosure proceedings against the property for non-payment. + Monitors loans in Bankruptcy (Chapter 7 and Chapter 13 Bankruptcies), delinquent Mortgages and Equity Loans insured by PMI Companies. Report the status of these loans monthly to each of these agencies under the Insurer Guidelines. + Partners with the Collection Manager to manage all aspects of investor (Fannie Mae, Freddie Mac, FHLB.) loan portfolio, such as monthly delinquency reporting & loan modifications, in compliance with each investors guidelines. + Responsible for monitoring delinquent Mortgage, Equity and Consumer Loans, works with borrowers to create valid repayment plans in order to bring the loan to a current status. + Prepare a variety of monthly reports for Accounting, Risk and the SVP of Residential, Consumer and Small Business. + Monitor and respond to Credit Disputes received either in writing from the borrower or through E-Oscar (a credit reporting website). Insure at all disputes are documented, researched and responded to properly under the requirements of the Fair Credit Reporting Act. + Perform additional duties as required. Qualifications: + College degree or equivalent work experience. + 5 years' banking experience, preferably in loan servicing and working with Fannie Mae and Freddie Mac Loans. + 3-5 years collection experience and knowledge of Fannie Mae and Freddie Mac requirements. + Strong working knowledge of all applicable State and Federal Debt Collection regulations including CARES Act and MA regulations regarding COVID19 modifications. + Proven experience working with Investors on Loss Mitigation cases. + Strong communication (oral and written) and interpersonal skills. + Strong computer skills, preferably with MS Office. + Accuracy and attention to detail are essential. + Knowledge of lending procedures and regulations. + Ability to deal with customers effectively and work independently to meet deadlines. The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job. Location: Hybrid/Waltham, Massachusetts About Cambridge Savings Bank: Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com , or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370 Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor. #LI-Hybrid