JOB TITLE: Senior Commercial Account Executive

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

Documentation

Manage the Client Insurance Program, utilizing agency management system.  Generally manages larger and more complex accounts than the Account Executive.  Duties include those that are done directly (higher level) or accomplished through other resources (i.e. assigned Account Managers or external resources) and not limited to:               

Acts as a main point of contact with the ProducerInitiate correspondence with the marketplaceFunction as a main contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance programMaintain positive client relationship and have the ability to analyze situations, make proactive decisions and manage the follow-through.Demonstrate a strong consultative ability to instruct and direct the clientManage upcoming deadlines and events, informing and updating the Producer, as needed.Manage Accounts ReceivablesManage Direct Billing with respect to Cancellations  Responsible for ensuring the following are accomplished (via delegation to Account Manager or external resources):Create Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.Create and complete COPE spreadsheets, as needed.Prepare Loss SummariesPrepare proposals for renewal termsIssue Acord Insurance Binders for renewal termsInitiate Premium Finance Requests arePrepare Schedules of Insurance for delivery to clientPrepare policies for delivery to clientProcess Policy Audits and Monthly ReportsIdentify and resolve Accounting discrepanciesCreate requests for changes to client’s coveragesProcess mail and phone requests on daily basisPrepare Acord applicationsPrepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Certificates of InsuranceAdhere to document retention software documentation guidelinesManage Perform Quality check and control on insurance policies in their entiretyWhere appropriate, make recommendations for additional products/services as well as expanding broker/consultant services as appropriate to meet client needs

Teamwork

Function as team member of the Client Services team to ensure superior service to all MMA Clients. These activities include but are not limited to:

Delegate and manage tasks given to the Account Manager, as well as outsourcing teams, as appropriate.Ensure tasks from both Account Manager and outsourcing team are completed as directedEnsure Account Manager is performing all tasks as outlined in the MMA AM Job DescriptionProvide direction and guidance to other members when appropriateTreat clients, prospects, and company employees with courtesy and respect. Contribute to a team approach toward meeting goals and providing excellent client service.Coordinate and monitor usage and quality of outsourcing teamsSeen as a role model and begins to mentor both Account Executives and Managers, support their training and as a part of their training and developmentBuild and maintain vendor relationshipsNegotiate with carriers on cost and program designAssist in plan recommendations for the clientCoordinate, Present and Attend Client Meetings including though not limited to:Schedule/Participate in Mid-year and Renewal Meetings, including coordinating  materials used in meetings (MINIMUM OF 12 visits per year with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/safety/loss control meeting,  gathering information, delivering policies, collecting payments ….etc.), with or without Producer as necessary 

Technical Expertise

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program.  These duties include but are not limited to:

Analyze insurance quotes and make recommendationsComprehend and interpret Insurance Contract requirements for CertificatesCommunicate with insurance carriers as neededCommunicate with clients as neededClient facing meeting as required, either in-house or offsiteStay up to date on carrier plans and websites.Become proficient using premium analysis software.Utilize carrier online rating programs as necessary.Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account ManagerDesign insurance program for client based on defined needsUtilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.)Identify and address any coverage gaps with producer, carrier and clientBecome subject matter expert and resource in area of interest or technical capability.

REQUIREMENTS:

Licensed:  Texas P&C AgentEducation:  Bachelor’s Degree, preferred(Internal) 5-7 years of Account Executive experience preferred(External) Minimum of 7-10 years of midmarket Commercial Account Executive experience preferredCIC & CRM, or CPCU requiredIf no designation, then 10-15 years of experience as an Account Executive preferredDemonstrated ability to meet and exceed objectives through effective delegation and account managementDemonstrate ability to multi-task and prioritize workWillingness to work to meet client needs beyond scheduled hours.Proficient at Word, Excel, and current internet technologies.Demonstrate proactive work style - Does not have to be asked or reminded of tasks.Ability to learn, analyze and comprehend commercial lines of insurance.Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulnessDemonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.Demonstrated experience in client facing roles, i.e., primary presenter of Client new business presentations and renewal presentations, strategy meetings, claims reviews, mid-year reviews, etc.Ability to interact with, support, collaborate with and direct employees in a variety of subordinate, peer and superior employee rolesAbility to speak professionally and comfortably in front of othersWillingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekends, when necessaryMaintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services. Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.Ability to travel to meet client service needs when necessary

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. 

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