We are seeking a talented individual to join our Consumer Marketing and Communications team at Mercer. This role will be based in Auckland or Wellington. This is a hybrid role that has a requirement of working at least two to three days a week in the office.

Senior Communications Consultant

The purpose of this role is to work independently with clients or with other internal stakeholders to develop and deliver effective, accurate and timely employee communication strategies, work plans and materials for stand-alone schemes and their members.

This position will act as primary or secondary client contact (depending on client size and contracted Mercer services) and will support the relationship managers where appropriate.

The person in this role will be responsible for delivering and growing time cost and retainer revenue from existing client contracts and building the revenue streams by leveraging of Mercer’s marketing function.

9-month contract

We will count on you to:

Client Communication Services:

Preparing annual communication plans, managing Trustee Director elections and member surveys for premium service standalone clientsPreparing and enhancing legislatively required documents (annual reports & benefit statements)Preparing brochures, flyers, newsletters, forms, guides and postersCoordinating internal & external reviewsLiaison with client/internal stakeholdersDemonstrating in-depth and instinctive understanding of client needs and generates multiple solutions to meet these needsQuickly respond to new and changing demands to ensure client satisfactionUse lateral thinking to maximise opportunities and potential business gains (this may include product development addressing a similar issue across a range of clients)

Marketing Services:

Promoting client’s value to their employeesScoping and assisting with development of innovative value-add campaignsLooking for innovative distribution solutionsParticipating in projects

Digital/Online:

Conducting annual audits of client digital channels and liaising with Mercer’s digital specialist, online team and external suppliers to implement any changes to structure, content or brandingSupporting online team and working on enhancementsDrafting content for websites and publicationsCoordinating appropriate reviews

Stakeholder management:

Attending internal and external meetings as requiredAdvising internal and external stakeholders on various communication tactics and strategiesEnsuring external communications consistently align with strategic imperatives and key messages applicable to client or a productScoping, development and implementation of client value-add material such as new member packs, online articles, newsletters, surveys etcClearly communicate complex, difficult and multi-faceted issues

Contributing to Mercer strategically:

Developing strategies to enhance function profitability and add value for total Mercer businessMaking business decisions which address key business issues within own practiceUnderstanding market forces and work with client to ensure proactive planning takes placeChampion the Mercer brand and Marketing team internally Ensure all the communication activities and materials comply with relevant Acts, legal demands and ethical / sustainable standards.

What you need to have:

Suitable communications background ranging from PR, communications, marketing or customer experienceStrong communication and /or marketing skills and ability to oversee a broad range of tactical activitiesManaging multiple communication channelsManaging communications end to endFinancial Services, Superannuation, Banking industry knowledge preferredBe customer-centricWritten and oral communication style that explains technical concepts clearlyWrites clearly using correct grammar, strong business and report writing skillsUnderstands communication theory and marketing practicesAbility to analyse client needs and maintain client relationshipsCommunicating regularly and effectively with required partiesProject management skills, including constantly reviewing project status to identify and respond to changes which will impact on original strategy, timing, quality or budgetAbility to manage cost and scope variations with clientsAbility to handle multiple projects simultaneouslyAbility to prepare copy for design and proofread accuratelyUnderstanding of peer review process and strong peer review capability

Why join our team:

Gain exposure to a global firmWork with marketing, communications, investment professionalsLeading learning and development programsProfessional environment where your career path really matters and is supported in our global organisationGreat team environment with energetic and supportive colleaguesGenuine work life balance

About us:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.