Description Job Summary: We are seeking a highly skilled and experienced Senior Communications Specialist to join our dynamic Marketing & Communication team. This role supports the Customer Service Department by leading communication efforts for a transformative project to replace the customer information system and related applications. This initiative also involves fostering a cultural shift towards an employee-first, customer-focused approach. The successful candidate will develop and execute comprehensive communication strategies to engage stakeholders, simplify complex technical concepts, and drive organizational change. Key Responsibilities: + Lead Communications: Serve as the primary point of contact for all project-related internal and external communications, ensuring consistent messaging. + Strategy Development: Create and implement a comprehensive communication plan to support both the system replacement project and the cultural transformation. + Content Creation: Develop engaging materials including newsletters, emails, presentations, videos, FAQs, and intranet content targeting employees and customers. + Collaboration: Work closely with cross-functional teams to gather information and simplify technical details into digestible content. + Innovative Solutions: Research industry best practices and propose creative communication strategies to enhance stakeholder engagement. + Workshops & Training: Organize and participate in initiatives to raise awareness and adoption of the project and its goals. + Performance Analysis: Measure the effectiveness of communication strategies using feedback, surveys, and analytics, refining approaches as needed. + Team Leadership: Provide guidance to project team members to ensure alignment and a high-performing work environment. Requirements Qualifications: Education: + Bachelor’s degree in Communications, Marketing, Public Relations, or related field (Master’s degree preferred). Experience: + Minimum of 5 years in corporate communications, employee engagement, or related roles. + Demonstrated expertise in managing large-scale communication initiatives, ideally in the utilities or energy industry. + Experience working on cross-functional project teams. Skills: + Strong verbal and written communication skills for diverse audiences. + Excellent project management and multitasking abilities. + Proficiency with communication tools such as CMS platforms, email marketing systems, social media, and analytics tools. + Creative, strategic thinker with a keen eye for detail. + Proven ability to collaborate effectively with cross-functional teams. + Seniority Level + Not Applicable + Industry + Staffing and Recruiting + Employment Type + Contract + Job Functions + Project Management + Skills + + Content Management Systems (CMS) Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .