Sr Cons Solutions & Design - CG07GE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Position Overview: This position fills a critical need as an agile team member supporting PL, SC, P&C Claims, and GB Claims digital adoption and self-service strategies. The role involves driving digital utilization and containment through people, process, and technology changes, while influencing stakeholders at every level of the organization. We are looking for a Senior Consultant, Solution and Design to join the MLC & GS Digital/Service Agile Team. This role will design and implement new processes, provide support and oversight to existing projects, and participate in diverse teams to drive change and achieve effective business outcomes. The position requires collaboration across key partners in Operations, Claims, Underwriting, Sales, IT, Compliance, Legal, Finance, CCRM, Ent Sourcing, and Product to drive strategic and tactical outcomes. The work includes supporting both onshore and offshore execution and major initiatives associated with driving process improvements and expense savings. WORK ARRANGEMENTS: This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Aurora, IL, New York City, NY and Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. RESPONSIBILITIES: + Lead cross-functional teams to deliver project goals from problem identification through implementation and control planning. + Follow agile methodology for project lifecycle phases, including review, analysis, pilots, and full implementation. + Assess, quantify, and prioritize current state opportunities. + Collect and analyze Voice of the Customer and Voice of the Business data. + Develop and execute business cases for change, including cost-benefit analysis and implementation plans. + Lead and drive change management initiatives to support digital adoption, ensuring smooth transitions and high engagement levels across the organization. + Determine project scope, resources, analysis, change management strategy, and decision-making framework. + Review and evaluate operational and project dependencies. + Obtain input and agreement from subject matter experts and stakeholders. + Collect and analyze internal and external benchmarking information and third-party assessment data. + Develop hypotheses for test & learns to inform solution design. + Conduct current state analysis and design test & learns to measure problem hypotheses and key assumptions. + Analyze solution design options and recommend future state to address business problems and deliver improved outcomes. + Ensure solution design delivers high-quality outcomes and financial performance. + Assess project and process-level risks and develop mitigation and contingency plans. + Apply best practices to all aspects of process management and continuous improvement of operational processes, including the use of DMAIC (Define, Measure, Analyze, Improve, Control) methodology and other Lean Six Sigma tools. + Lead, support, influence, and assist in the delivery of investment projects. + Provide guidance and advice to front-line managers and directors on process management, continuous improvement, and tactical implications of business decisions. + Coach, mentor, and assist team members in alignment with business objectives. + Develop and implement short (1 year) and long (3-5 years) term strategic direction and business plans for operational processes. + Lead and execute continuous improvement of operational processes, including: + Driving digital and self-service strategies. + Implementing process improvements and efficiencies to reduce handle time and eliminate phone calls and paper requests. + Automating processes with real-time processing, robotics, and AI solutions. + Managing processes and vendors to reduce exception rates and handoffs, and bring work back onshore. + Creating, managing, and updating a Continuous Improvement Plan. + Executing and managing continuous improvement projects and activities. + Developing and implementing a root cause analysis process. + Redesigning processes for future state maps and translating them into continuous improvement activities. + Integrating tactical and operational changes into the Continuous Improvement Plan. QUALIFICATIONS: + 5+ years of experience in process management, change management, or field leadership in P&C or Group Benefits + Continuous improvement mindset with proficiency in using DMAIC (Define, Measure, Analyze, Improve, Control) methodology and other lean Six Sigma tools, Yellow Belt, Green Belt or Black Belt certification a plus. + Excellent analytical and problem-solving skills + Strong leadership and ability to coach, mentor and assist team members in alignment with business objectives + Strong and Effective communication (oral and written) and interpersonal skills, with the ability to influence stakeholders at all levels of the organization + Exceptional relationship management skills; interact effectively at all levels of the organization and across multiple business areas + Experience in developing and executing business cases, including cost-benefit analysis and implementation plans + Ability to manage multiple projects and priorities in a fast-paced environment + Experience collaborating with cross-functional teams, including Operations, Claims, Underwriting, Sales, IT, Compliance, Legal, Finance, and Product + Demonstrated capability and experience in leading cross-functional teams and projects + Experience implementing large-scale organizational change, effectively + Strong strategic planning and business development skills + Proficiency in data analysis, including the ability to collect, interpret and utilize data to inform decision-making and drive business improvements + Proven ability to lead change and drive results; ability to manage the integration of new initiatives into organization + Process redesign experience + Strong time management skills and proven ability to effectively multi-task and prioritize in a complex environment + The following is not required, but is a plus: + P&C and/or Group Benefits Claims knowledge; + Subject matter expertise of operations, underwriting or contact center; + Knowledge, training and experience with Kanban and Agile methodologies; + Experience with any of the following: SharePoint, Data and Reporting products such as Thoughtspot, MSBI, Tableau or Business Objects; + Experience providing IT requirements, creating test cases, and providing support with IT release testing + Position requires limited travel, primarily to Business Insurance Centers and Home Office Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $109,600 - $164,400 Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits) Human achievement is at the heart of what we do. We believe that with the right encouragement and support, people are capable of achieving amazing things. We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy. Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks. We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do. 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