We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting to the Sr. Director, ECRM Governance & Planning, the Senior Manager is accountable for supporting ECRM strategy development. The role must synthesize and contemplate technology and process strategy across channels, products, multiple businesses for CIBC front line employees. The Senior Manager will define and run programs related to Salesforce improvements for CIBC frontline employees, with a particular emphasis on digital and mobile technologies optimization and efficiency. The role is responsible for providing recommendations, drafting high level requirements, participating in project execution, vendor evaluations, evaluating opportunities, overlaps and gaps in the roadmap to deliver the ECRM Frontline Technology Strategy vision and long term strategy for making recommendations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

Contribute to ECRM Frontline Strategy & Programs  - Facilitate the technology strategy development process for the frontline employee channels, including gap analysis, risk assessment, operating model development, financial scenario modeling, and data analytics, working closely with internal business partners to define business priorities, assess new business opportunities and make recommendations on required capabilities and investments.Industry and Consumer Research - Develop market insights and competitive landscape which includes managing relationship with internal and external partners and maintain comprehensive view of customer relationships across all products, activities, and channelsCurrent and Future State Assessment - Develop a comprehensive yet relevant view of business operating models and maturity of capabilities across channels (including stakeholder analysis, interviews and data gathering and analytics) with view of continually evolving and enhancing the effectiveness of the ECRM ecosystem distribution network

Who you are

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to lifeYou embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.You're digitally savvy. You seek out innovative solutions and embrace evolving Salesforce capabilities technologies. You can easily adapt to new tools and trends.You can demonstrate experience in digital technologies, including browser based applications, mobile devices and apps, wearables and client-server Windows-based applications, financial modelling in excel and advanced presentations skills leveraging PowerPoint, representing roadmaps and frontline technology strategies to executive stakeholders, change management principals and application in financial services, and have working knowledge of policies, process, and operating procedures  You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Channel Management, Client Service, Communication, Detail-Oriented, Large Group Presentations, Process Improvements, Relationship Management, Teamwork