Job Title: SENIOR CONSULTANT Job Description senior consultant _As a consulting agency with a creative positioning and growth, Catalyst is looking for its future Salesforce/CRM Senior Consultant to support it in its development in France and in EMEA. As part of our team you will report to one of our Senior Managers._ Missions Our Salesforce/CRM consultant could contribute to develop our Salesforce offer and participate to the following missions: + Discovery and Needs Assessment: Identify our needs and main goals. + Partner Understanding: Gather input and establish agreement on goals. + Process Mapping: Understand current customer service workflows. + Data Migration Planning: Identify and prepare data sources for migration. + System Audit: Assess existing CRM or service platforms. + Customization Requirements: Define required Service Cloud customizations. + User Story Development: Create scenarios for Service Cloud usage. + Integration Strategy: Develop a roadmap for system integrations. + Change Management Planning: Prepare employees for the transition. + Technical Architecture Design: Design the underlying infrastructure. Our Salesforce/CRM consultant could also be part on more general client's assignments: + Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.) + Definition and optimization of omnichannel customer journeys + Selfcarization of their relational devices + Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions + Define outsourcing strategy + Optimize operational models (operational excellence, optimization of productivity, optimization of commercial performance,…) + Redesign / optimization of commercial acquisition systems + Implement Voice of the Customer program + Support our clients in the transformation of their Client Operations You will also play a role internally: + Contribute to our business development actions + Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.) + Participate in the internal transformation projects of the Concentrix group and in the commercial development of the group's client accounts Your profile + Bachelor's degree in computer science, Information Technology, or related field with at least 3 years of experience in a management/strategy consulting firm or in IT consulting firm or IT integrator/SI. + Salesforce Administrator and Service Cloud Consultant certifications. + Experience implementing and customizing Salesforce Service Cloud solutions. + In-depth knowledge of Service Cloud features such as Case Management, Knowledge Management, and Omni-Channel Routing. + Experience with Salesforce integration capabilities with other systems. + Experience with Apex programming, Visualforce, and Lightning components. + Experience in designing and implementing scalable, Salesforce solutions. + Ability to analyze requirements and translate them into technical solutions within the Salesforce platform. + A passion for staying updated on Salesforce platform updates and new features to drive continuous improvement in customer service operations. + Appetite for customer experience issues + Work thoughtfulness + Curiosity encouraging to understand beyond the obvious or assertions + Business sense assuming the ability to develop storytelling + French and English required, another language really appreciated More to know : + The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises. + Access to a gym, restaurant ticket card + Telework agreement 2 days a week Dispose d’un menu contextuel Location: FRA Paris - 3 rue d'Heliopolis Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**