Job details

Country

United Kingdom

State / Region / Province

London

Work Location

London

Domain

Delivery

Interest Group

Infosys Limited

Skills

Domain|Network|Data networking network management

Company

ITL UK

Requisition ID

128597BR

Job description

Roles and ResponsibilitiesSoftware InstallationTroubleshoot, repair, and maintain software applications & infrastructure.Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.Provide support for operating system drivers, software and firmware.Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to.Create and maintain support documentation.Good understanding in the Network (LAN+WLAN) and Security networkInteracting with other support groups (local and global) within the firm across multiple platforms.Record and manage all incidents and requests in ticket-tracking system.Proactively inform management of trends, significant problems and expected delays.On-call – Participate in rotating schedule providing afterhours and weekend support.Take initiative to stay current on technology and participate in training programs.Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etcExperienceExcellent communication, interpersonal and customer care skills.Ability to work under pressure and on tight timescales.Experience using help desk call management system.Technical grasp of a wide range of applications both in house and 3rd party applications.ITIL foundation understandingAbout Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer