Senior Consumer Advocate, Transition 505 8th Ave, New York, NY 10018, USA Req #2808 Thursday, November 14, 2024 ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Reporting to the Director, Housing Placement Services, the Senior Consumer Advocate, Transition manages Consumer Advocates, Transition and partners with Transition Coordinators, program-based staff, and community partners to provide support for clients through out the stressful move-in process. The Senior Consumer Advocate, Transition ensur es quality services, assessments, client engagement , and ensur es all required data is entered into databases. The Senior Consumer Advocate, Transition also ensuring clients are acclimating to their new home and help them navigate community resources . ESSENTIAL DUTIES AND RESPONSIBILITIES: + Supervise Consumer Advocates, Transition + Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections + P rovide a small group of clients post move-in support + Ensure clients are prepared for the housing process by conducting mock interviews + Escort clients to housing interviews and viewings + Conduct post interview follow-up with clients and provide clients with feedback + Provide clients with support on move-in day into permanent housing , ensuring client is safe, secure, and has the necessary items + Conduct health surveys before move-in and every 6 months , for 2 year s and ensure staff are updating tracker + Provide clients with community resources (pre and post move-in), as needed + Maintain record keeping in compliance with agency standards and those of City, State, and Federal agencies + Document all client interactions in AWARDS database system and ensure Consumer Advocates, Transition have made accurate and timely updates for their clients + Intervene in crisis situations, when necessary + Attend clinical supervision and training s + Perform other duties as assigned MINIMUM QUALIFICATIONS: + High School diploma or equivalent required + Minimum 2 years of experience working with homeless adults and substance use issues required ; 1 year of supervisory experience preferred + Lived experience with homelessness, unstable housing, mental illness, substance use, and/or immigration issues, and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection preferred + Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance abuse, mental health, immigration, and employment resources + Strong oral and written communication skills and ability to liaise with internal and external stakeholders + Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams required ; f amiliarity with AWARDS database preferred + Bilingual (English/Spanish) preferred EOE/M/F/Vet/Disabled Other details + Pay Type Hourly + Min Hiring Rate $21.93 + Max Hiring Rate $21.93 Apply Now + 505 8th Ave, New York, NY 10018, USA