Join our team to make a significant impact through innovative content design, driving customer confidence and satisfaction.

As a Content Design Senior Associate in Digital Channels, you will play a crucial role in shaping customer experiences and building confidence across our products and services. Leveraging your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. Collaborating with cross-functional teams, your influence will extend to product design, architecture, and functionality.

Job Responsibilities

Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives. Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience. Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement. Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences. Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required Qualifications, Capabilities, and Skills

3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms. Experience in creating content architectures, storytelling, and clear and concise writing. Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content. Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement. Proficient technical literacy in content platforms and understanding their impact on user experience. Adaptive learner in new financial services products and offerings.

Preferred Qualifications, Capabilities, and Skills

Experience creating technical documentation or collaborating on content with subject matter experts like engineers. Ability to write internal communications or marketing content. Familiarity with or understanding of design systems.