This role is only available in the Eastern Time Zone.

NOTE: Content designers at HubSpot focus on user experience (UX) and product. They don’t work on content marketing, blogging, social media, long-form writing, or documentation.

About You

You might call yourself a UX writer, content strategist, information architect, or other titles. Regardless, you’re welcome here! We know you’re looking for an environment, team, and role where you’ll thrive and do the best work of your career.

That’s why, as a Senior II Content Designer at HubSpot:

You’ll do content design at scale with a focus on building product, clarifying our systems, and enabling people and teams to raise the quality bar You’ll help us evolve the setup, strategy, and priorities for a recently centralized content design team. We’re still a work in progress and are far from done. So you’ll have autonomy to define new ways of working and put them into practice. You’ll never have to guess about how to get promoted. We’ll support you with clear expectations, career paths, and constructive feedback that strengthens you. You’ll be able to work where and how you work best: at home, the office, or any mix of both. You’ll add your knowledge, experience, and culture to a centralized team of world-class content designers and grow better together. We’re excited to learn from you!

Note: our Senior II level at HubSpot is equivalent to a Staff level at other companies.

About Content Design at HubSpot

As a UX content designer at HubSpot, you’ll drive meaningful product work at scale that helps our customers around the world to grow better. This doesn’t mean being stretched across dozens of teams — it’s means that we choose just the most strategic opportunities across the company where you can drive clear, cohesive, consistent, and connected experiences for our customers. (alliteration is fun!)

You’ll partner with product teams and leaders to identify hard problems and own the solutions to them. You’ll work closely with product managers, product designers, UX researchers, engineers, and other cross-functional partners. You’ll also partner with other content designers and be part of a close-knit team that cares about and deeply supports each other. Together, you’ll make a meaningful difference to our customers by making our products and customer experiences easier to understand, use, and enjoy.

Our content designers care about creating great customer experiences while also generating impact for our business. We’re looking for people who are creative and persistent about achieving both without sacrificing one for the other.

Here’s what success in your role looks like: Design, deliver, and iterate on end-to-end product experiences that help our customers and our business to grow better Drive content design for HubSpot’s strategic priorities by identifying problems, owning their solutions, and increasing quality and consistency of our UX Contribute to product strategy, vision, and roadmaps to solve for our customers Manage relationships with cross-functional partners to build trust and increase the value of content design Effectively communicate and share your work in progress with a variety of colleagues and leaders Contributing to HubSpot’s Trellis design system, Writer, and our other content design systems and tools Share your knowledge with other content designers and enable your product partners to hit a high quality bar for their product content Advocate for content design that’s iterative, research-based, data-informed, and focused on our customers’ needs You’ll love this role if you… Put users and customers at the center of everything you do Understand how your projects align with and advance a company-wide strategy Enjoy solving complex problems with clear and simple content design solutions Are comfortable with ambiguity and can break it down as part of a team Can take ownership of content design at scale across products to drive meaningful results for our customers Thrive when collaborating on strategy and vision with partners, leaders, and teams Can balance scope, speed, and quality to reach outcomes Share our HEART values and practice a growth mindset About UX at HubSpot

Our UX team is a passionate, diverse, and global group of ~300 content designers, product designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. We’re investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. We strive to deliver a B2B product that’s just as easy to use as the best B2C products on the market. That’s because we know that when our customers grow, we grow, too.

Want to know more about content design at HubSpot? What we look for in content design portfolios and work samples How to get language insights from user-generated content Inclusivity is a design principle A human approach to product content One more thing you should know…

There’s research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many content designers come from backgrounds with different experiences that might not seem “standard” — and that’s okay! We really value people who bring unique perspectives and add new knowledge and culture to our team.

If you experience impostor syndrome or have a confidence gap, then you might not feel like you “check all the boxes” as you read this job post, and we get that. Sometimes we feel this way, too! But we hope you’ll apply anyway because we’ll take great care in working with you.