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Designation: Senior Coordinator, Sales OperationLocation: BKC, MumbaiPayroll: Partner's Payroll
Key ResponsibiitiesAct as the primary point of contact for assigned customers and drive utilization rate for each contract by working closely with respective sales team memberIdentification of cross selling and upselling opportunities in each accountMonthly sharing of mis/utilization statement with the clientsRespond to client queries and issues efficiently within defined TAT via email or calls and troubleshoot problems effectivelyGuide new clients through the onboarding process, ensuring smooth setup and a positive experienceBuild and maintain strong, long-term relationship to drive customer satisfaction and retentionUnderstand D&B product suites in order to pitch relevant reports as per customer requirementCreating complete structure of hierarchy for all existing accounts pertinent to D&B businessTo oversee the accounts receivable process, including invoice generation, tracking payments, and rigorously following up with customers on outstanding balances.Review and process invoices in alignment with internal policies and maintain accurate records of billing information and payments received.Maintain up to date records of client interactions, account statuses and transaction histories.Collaborate with internal teams such as finance and product to ensure customer successKey Requirements Graduate with a minimum experience of 4+ yearsProficiency in ExcelAll Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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