We have an opportunity for an experienced Credit Controller to join our finance team!

The main purpose of this role is to take full ownership of the end-to-end premium receivable collections for broker accounts.

The role is part of a team of 3 based in Glasgow reporting to CGM Head of Credit Control.

The successful candidate will be experienced in managing a large account range of premium receivables within the Bureau / London Market. They will take ownership of a Chubb Global Markets (CGM) Broker portfolio for both Open Market and Binder business bound through the central settlement process. Managing premium receivables and ensuring bad debt exposure is kept to a minimum in line with set targets and guidelines.

You will need the ability to build strong business relationships with all CGM Underwriting departments, operations, brokers, Managing Agents, offshore BPO, and external suppliers with the expectation of maximising cash collection.

You will proactively manage and monitor overdue premium and unallocated cash performance for their account range, taking the lead on escalating collection issues with their internal and external stakeholders and working to attain solutions for their accounts. They will escalate collection issues to the CGM Head of Credit Control where necessary.

Key Responsibilities:

Deliver Due, Overdue and Inadmissible premium, results ensuring that any issues preventing attainment are escalated to the CGM Head of Credit Control. Undertake the management of a Major Account Portfolio and be responsible for the collection of outstanding debt, oversight of all cash reconciliation and building lasting business relationships. Monitor broker performance against TOBAs. Engage with external and internal contacts to drive process improvements which will improve collection performance. Work with and support the offshore Credit Control team and Credit Control BPO Manager, providing clear information and a point of contact for any issues they may have. Act as a primary contact point to resolve all Credit Control issues relating to the assigned Bureau Major Broker portfolio including, but not limited to the Collection of Premium including the liaison with Underwriters, Operations, Finance and third parties. In collaboration with the CGM Head of Credit Control review processes and procedures on a regular basis to identify efficiency gains, documenting and rolling out where required. Ensure compliance with Sarbanes Oxley Control documents relevant to the team and ensure that they are maintained in accordance with company guidelines. Regular reporting to the CGM Head of Credit Control on all key responsibilities. Work with CGM Operations, Underwriting and Underwriting Assistants, building relationships to expedite Collection of Premium and resolution of queries. Bureau Insurance market experience for a Broker or Insurer.Credit Control experience managing premium receivables.Process improvement experience.Target and KPI focus.High insurance technical ability.Customer Service orientated.Demonstrable ability to communicate consistently and effectively with internal and external parties at all management levels.Commercial acumen.High orientation to on-time delivery.

We offer in return!

Competitive salary & pension scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Employee resource groups, 1 day annual Charitable leave, Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment