Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our IS&T Applications team is looking for Senior CRM Administrator who will be responsible for the design, configuration, low-level app building and lead the release engineering and support of CRM/Salesforce applications. Its components and integration are used to enable Boston University's academic, administrative, Student, Alumni and ancillary processes. It is an advanced professional role that may work on multiple projects as a lead and as a subject matter expert. This position will participate in projects that require knowledge of several Salesforce products such as Sales Cloud, Service Cloud, Education Cloud, Experience Cloud, Marketing Cloud, CRMA - Analytics Cloud, the force.com platform and has a mix of app exchange applications as well as non- Salesforce enterprise systems. The Senior CRM Administrator will coach, and mentor more junior technical staff as needed.
Position Responsibilities
Participate in medium to large project teams, mostly on multiple projects, to design, configure, declarative development using Salesforces built-in features such as custom objects, validation rules, and flows, test and release applications/components pursuant to business, architectural and/or service requirements. Design, configuration, development, test and release activity should be in alignment with industry and BU best practices, guidelines and standards. Participate in operational support of CRM ecosystem with Marketing-Communication and analytical-reporting based services. This includes consulting on or working on incidents, service requests, defects, enhancements, software upgrades, release update or patches, solving complex business as well as technical problems and service improvement initiatives. Coaches and mentors junior staff members as needed. Lead the business application operations and participate in service management of the Salesforce platform based products for one or more assigned service offerings. Work with the Platform Lead and Service Component Manager to plan and schedule vended product upgrades and operational maintenance. Lead and contribute to innovative and investigation efforts that involve assessing new products, scaling or extending existing products to other clients or departments and work on proof of concepts as needed to provide solutions that solve evolving business needs. Invests time learning/enhancing skills related to Salesforce, Marketing Cloud and related technologies.