San Francisco, CA, 94103, USA
3 days ago
Senior CSOps Manager
Job Description Our client is looking for a consultant to become the business partner to one of four segment leaders (Strategic, Enterprise, Commercial, EMEA) to help with business/data/project forecasting, OKRs, and facilitating meetings. The consultant will be taking data on product usage, customer health, and CSM activities and must have at least 3 years of analytics experience. Consultant must have experience building processes and refining them as they go having lead a team several times before. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience with Gainsight for customer success. Certified admin preferred. Must have Asana or Smartsheet and understand sprint methodology. Bachelors degree in Business Administration, Information Systems, or a related field 5-7+ years of experience in CS Operations or a similar role within a B2B SaaS company Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau) Tableau null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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