Senior Customer Account Manager (Full time)
Location: Kingston

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’  

About Unilever Ice Cream
We spark moments of happiness for people and within the communities where we operate. As ice cream makers we are serious about happiness. With warm hearts, we create the coolest products. We are the proof that an unbroken chain of happier people works – for a happy planet and winning smiles. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles, and we plan to continue this for many more years to come, with our people and planet first.

We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), in over 60 countries. All driven to spread happiness through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

Job Purpose:
The Senior Customer Account Manager is responsible for building strong working relationships with our top customers. They will be responsible for developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

Serve your customer – You will lead the Customer/Unilever relationship within your categories and focus on delivering excellent customer experience.  Shopper first – You will grow categories through insight and exceed shopper expectations.Drive digital – You will be able to talk Digital with confidenceBetter deal – The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the Joint Business Plan forward.Build the base – Through category-based selling improve space, distribution, range & Point of Sale for your business.  

Main Responsibilities:

Build strong and sustainable customer relationships.Full P&L management including S&OP forecasting.Negotiate effectively with your customer, e.g. own and execute JBP’s, trade terms, trade funding, and counterparts according to the UL strategy on his/her categories.Develop and deliver the customer strategic business plan for relevant categories , and the joint customer business plan, working closely with Category Managers and Shopper Marketing.This role includes line management and therefore the responsibility of coaching and developing your team.

Skills we are looking for

Account  management experience – ideally from a previous Senior Customer role with a leading UKI retailer.Proven record of delivering outstanding business results and full E2E P&L management.Proven history of working holistically with multi-functional teams including Shopper Marketing & Category Management.Prior experience of leading and developing a direct report preferable, however not essential.

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact our Talent Partner, Ian Miles on ian.miles@unilever.com

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.