IAA is seeking a Sr. Customer Asset Management Specialist to join our team, ideally in Monrovia CA or Clinton ME. 

This role is the SME for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable.

3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processesComputer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities.Highly organized and able to concurrently handle multiple tasks and projectsFlexible scheduleAbility to work evenings, weekends and stat holidays as requiredMust be fluent in English, both written and verbal.Spanish and French an assetWork both indoors and outdoors year-round, and climb on and off large equipment and trucks

CALIFORNIA RESIDENTS ONLY: The expected compensation for this role starts at $26/hour. Pay is based on several factors including but not limited to education, work experience, certifications, physical location etc

Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processesAssist your Supervisor or Manager in projects as they come upServe as a peer role model in reference to attendance, knowledge and problem solvingWork with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processesInform & and enforce Terms & Conditions to customersReview asset situation and recommend next steps including relocation and abandonmentReview Site Management Specialist’s escalations and determine best path for solutionDevelop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directlyProvide recommendations on process updates/changes to SupervisorSME for Site Management SpecialistPresent solution options to the Supervisor, Customer Asset Management and Customer Care Manager when dealing with an issueCoordinate with other departments to ensure customer satisfaction.Flexible and willing to perform other tasks as assigned