Senior Customer Care Representative Location: Bangkok, TH Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role Senior Customer Care Executive The Senior Customer Care Executive responsible for Printer order, and Service Contract conversions. Also overseeing CRM enhancing operational efficiency, and ensuring optimal customer satisfaction. This role involves managing CRM processes, ensuring effective service contract management, and driving improvements in operational workflows. What you will do: CRM & Service contract conversion + Lead and manage the conversion of CRM data into actionable service contracts and orders. + Oversee the transition from CPQ (Configure, Price, Quote) quotes to SAP orders, ensuring accuracy in order entry and billing processes. + Monitor and optimize the service contract lifecycle from initial creation to final billing, ensuring all contractual obligations are met. + Collaborate with sales and service teams to ensure alignment between customer requirements and service contract terms. + Handle vendor master data and office administration as per assigned. Operational efficiency + Assist the Customer Care Manager in improving daily operations, including process improvements and reducing redundant tasks. + To provide guidance/ coaching to team as SAP and SF super users roll. + Coordinate with cross-functional teams to resolve operational issues and enhance overall service delivery. What you need to have: + Bachelor’s Degree in Business Administration, Supply Chain Management discipline or equivalent years of practical relevant experience. + Proven minimum 6 years of experience in a customer care or related role, preferably in OEM environment. + Excellent communication skills, both verbal and written. + Ability to multitask and prioritize tasks in a fast-paced environment. + Proficiency in CRM systems (e.g., Salesforce), ERP software (e.g., SAP) and MS office + Proven track record of managing customer service operations and driving process improvements. + Strong problem-solving and critical thinking abilities. + Dynamic team player and high agility. You’ll only be the right candidate if you are aligned to our values and culture: + Collaborative entrepreneurial spirit + Winning through customers + High ethical standards, openness and trust + Expectations for results + Respect and value people If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information. Work Arrangement : Hybrid Salary Range : - We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact keenehr@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. 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This position may be located in: APAC : Thailand : Bangkok : Bangkok Sub Division : Direct Distribution Thailand Job Requisition ID : 59277 Job Function : Customer Service