As a Senior Customer Experience Program Management Professional here at Honeywell, you will play a crucial role in driving the successful execution of customer experience programs and initiatives. You will be accountable for guiding cross-functional teams, managing project timelines and deliverables, and ensuring the overall success of customer experience projects. You will report directly to our Senior Project Manager and you'll work out of our corporate office in Salem, OR on a hybrid work schedule. In this role, you will have a significant impact on enhancing the overall customer experience, driving customer satisfaction, and fostering a customer-centric culture within the organization.
KEY RESPONSIBILITIES
Guide and manage multiple customer projects and initiatives simultaneously, from initiation to completion, ensuring successful execution and delivery for our Passport line of productsWork with cross-functional teams to define project objectives, scope, and deliverables Develop and maintain project plans, timelines, and budgetsMonitor and track project progress, identifying and addressing any issues or riskCreate program specifications, standard work documentation and processes, and training material where applicableCoordinate and facilitate project meetings, ensuring effective communication and collaboration among team members Provide regular updates and reports to senior management on the status and impact of customer experience projectsTrain new employees on project steps and requirements Drive continuous improvement by analyzing customer feedback and data, identifying areas for enhancement, and implementing appropriate actions
BENEFITS OF WORKING FOR HONEYWELL
Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development
YOU MUST HAVE
Minimum of 8 years of experience in program management, preferably in customer experience or a related field Strong project management skills, with a proven track record of successfully managing complex projects Excellent guiding and communication skills, with the ability to effectively work with cross-functional teamsStrong analytical and problem-solving abilities Ability to work in a fast-paced and dynamic environment
WE VALUE
Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred)Project Management Professional (PMP) certification Experience in customer experience management or a related field Knowledge of customer experience best practices and methodologies Strong business acumen and strategic thinking Ability to influence and drive change within the organization
ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT Honeywell’s Security and Access Solutions business provides high-value security products
and services that are critical for buildings around the globe. Building operators and security teams across dynamically evolving verticals depend on our mobile- and cloud-enabled technologies for access control, intrusion detection, and locking solutions to help create safer and more efficient facilities.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Additional InformationJOB ID: HRD252769Category: Customer ExperienceLocation: 4001 Fairview Industrial Drive SE, Fairview Industrial,Park,Salem,Oregon,97302,United StatesExemptCustomer Experience (GLOBAL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.