Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Within the Automotive/Embedded Customer Quality organization in the Global Quality Department, the role will be responsible for quality support for automotive and embedded customers in Korea.

Analyze and negotiate quality and reliability requirements and agreements, and handle quality and reliability prerequisites. In this role, you will act as a product liaison and communicate with customers on post-qualification quality and reliability topics. Interact daily with customers and regularly with field application engineers and internal partners to maintain alignment on quality and reliability issues and develop customer relationships. As a Customer Quality Engineer, you will be responsible for quality and reliability metrics and develop plans to drive Micron to the number 1 quality ranking with our customers.

Responsibilities and Tasks

As a Global Quality/Customer Quality Senior Engineer at Micron, you will be the main person to customer-facing function, taking your customers’ quality requirements and needs so that Micron is able to deliver outstanding Customer Quality Experience. You will contact to customers proactively to assess their needs and to follow up with your internal quality or other value chain contacts. 

PRIMARY FUNCTION: Single point of contact for customers on quality 

Lead an expert team for supporting relevant Key CustomersDrive quality-related proactive and reactive communicationAcknowledge and drive closure of "Returned Material Authorizations", quality-related issues and customer requestsWork closely with Internal functions to make sure robust preventive actions are in place so there is no recurrence of issueBe the key communication channel for proactive quality initiativesWork closely with customer to resolve their key concernsProactively measure customers happiness index to Micron’s Quality and project encouraged "Quarterly Business Review" scoresDrive Customer Quality Ranking to #1 positionHost "Monthly Quality Reviews" and proactively share Quality Health Assessment of Customer products

SECONDARY FUNCTION: Customer Support and Internal Loops 

Champion “Voice of Customers” on quality within MicronProactively communicate feedback from your customers to Micron functionsCoordinate customer auditConduct training at customer sites

Required Education & Experience

Master’s degree - Engineering – Electrical, Electronics or Physics Engineering or related field of study (Physics, Material Science, …)5-year experience in Semiconductor field At least 3-year experience in Quality and/or Customer Applications/Systems, preference for experience in qualification, production or product/system engineering for memories. Lab experience in debugging is preferable.Confirmed experience in handling automotive quality requirements in international environmentFluent English & Korean (speaking, reading and writing)

 Candidate’s skills, proficiencies, attitudes:

Experience in quality methodologies and activityMemory product expertise in automotive application and able to perform triage and debug activitiesAble to develop customer trust and confidenceHigh degree of self-initiative and ability to think and act independentlyGood problem-solving skillsAble to work under tight timeframes and prioritize complicated activitiesExcellent interpersonal and leadership skills and outstanding interpersonal and partnership skillsUnderstand how to handle business discrepancyThe consistent track record in collaborating well with international team members and strive for resultsStrong verbal, written communication skills, and presentation skills Able to strive for resultsCollaborate with across functions to understand needs and translate them into actionable plans, work, and resource requirementsThe ability to effectively interact with various personalities and backgrounds as well as with executive management.

Distinguishing Characteristics

The ideal candidate is highly customer oriented, is able to negotiate and to represent Micron in front of customers. Therefore, proven track record in customer management is considered a made valuable contributions.

Additional Description

Works directly with customers on quality and reliability related issues, customer requirements, audits, and product information requests. Requires a wide range of basic understanding of semiconductor manufacturing and applications in order to logically assess customer related quality and reliability issues. Requires familiarity with industry-standard practices and terminology and company manufacturing methods, conventions, and relevant systems in place.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

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