Senior Customer Relationship Manager (Banking) General information Press space or enter keys to toggle section visibility JobID 15525 Position Level Individual Contributor Team Implementation & Support Working Time Full-Time Position Type Regular Travel Requirements 25% Workplace Type Remote Description & Requirements Press space or enter keys to toggle section visibility At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. We are seeking a Senior Customer Relationship Manager to join our Jack Henry CRM Team. In this role, you will manage business relationships with banking customers using Jack Henry's core solutions: Silverlake, CIF 20/20, and Core Director. You will act as the primary point of contact to resolve complex issues and work on a variety of diverse projects. Your excellent judgment will be crucial in selecting techniques and evaluating criteria to obtain effective solutions. Our team collaborates with multiple departments within Jack Henry to facilitate effective communication with our customers and provide organizational support. This position requires up to 25% travel to client sites to strengthen relationships and understand the culture of the financial institutions we serve. This role can be performed remotely from anywhere in the United States. What you’ll be responsible for: + As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services. + Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship. + Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method. + Tracks and manages the resolution of all issues for new customers, as well as post-release issues for existing customers. + May perform other job duties as assigned. What you’ll need to have: + Must have a minimum of 6 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. + Must be able to travel 25% of the time to assigned customers. What would be nice for you to have: + Bachelor’s Degree, + Experience supporting or working with JH products and services. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways. Why Jack Henry? At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met. Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.