Company Description

Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at  www.averydennison.com.
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Job Description

Job overview: Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment

Key responsibilities:

1. Handle order processing in accounts:

Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.Provide responsive order management support including order entry, or expediting and shipment information to customersSize of customer: high complexity, ie. complex RBO, new RBO, mega factories)

2. Handle customer complaint:

Resolve customer complaints professionally and tactfully.Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues

3. Coordinate with other department:

Partner with Inside Sales to assist in achieving sales goals.Proactively communicate supply chain issues and provide alternatives.Coordinate with Logistics and Operations on capacity planning and scheduling.Back-up team-members when workload makes this necessary

4. Following-up:

Coordinate & follow up return, defected labels in handling process properly

 

QualificationsBachelor’s degree.At least 03-04 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...Strong written, verbal skills in English ( Chinese bilingual is an advantage).Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.Excellent customer service & presentation skills.Willing to work OT if any.

Additional InformationWorking time: Mon-Fri, 8am - 4pmCS Incentive Plan Bonus quarterlyFree shuttle bus pick up, Free lunch / meals at Company