We are seeking a dynamic, multilingual professional to join our team as a Customer Service Senior. The ideal candidate will thrive in our fast-paced, project-driven environment, continuously seeking to learn and improve processes. This role is not suitable for those who prefer routine tasks or require constant direction. We're looking for a self-starter who can innovate, implement, and drive positive change within our organization. The ideal candidate will possess: Key Attributes + **Fluency in Bengali and English (mandatory** + Proactive, high-energy personality + Welcoming demeanor and excellent customer relationship skills + Strong analytical and problem-solving abilities, particularly with Excel + Self-motivated learner with a passion for innovation + "Out of the box" thinker capable of creating new methods and procedures independently Required Skills + **Fluency in Bengali and English (mandatory)** + Advanced Excel proficiency for data analysis + Face-to-face customer service experience + Relationship building skills with co-workers and customers + Proficiency in Microsoft Office (Outlook, Word, PowerPoint) Job Responsibilities + Service taxi drivers at a walk-up window (9am to 6pm M-F) + Log customer visits in Salesforce Service Cloud + Apply critical thinking and problem-solving skills + Work efficiently under pressure + Identify service request trends and proactively seek solutions + Become a Subject Matter Expert in Curb-related operations + Take on new projects as directed Desired Skills / Experience + Technology savvy + Leadership by example + Strong writing skills + Taxi / For-Hire car services experience + Developing Standard Operating Procedures + Building business relationships with key accounts **Pay Details:** $25.00 to $30.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance