Understands the digital performance of the applications/systems influencing the business functionality of applications/systems

Understands the right questions to be asked on the platform data tied to the Digital Channels

Develops streamlined and comprehensive data analytics work streams

Areas of focus will include, but are not limited to: Data Visualizations; Application performance analysis; Error patterns, top factors contributing to errors; Identify, design, and implement internal process improvements: recommendations for performance and greater scalability; Modeling and coding of data

With domain expertise, builds trusted data products including dashboards and reporting products to support leadership that helps them make data driven decisions on application performance

Collaborates with US and India Knowledge Center teams to develop dashboards

Track new platform updates and application releases and processes and learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards

Communicate and share updates with leadership, along with putting together regular presentations

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