Returning Candidate? Log back in! Senior Data Center Technical Support Analyst Location US- ID 102775 Category Information Technology Position Type Full-Time Salary Exempt Remote Yes Clearance Required None Overview

Primary Focus

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third party software, and custom applications. OTS leads the State’s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

 

About Cayuse Civil Services, LLC

Cayuse provides community focused technology solutions, program management, and business process services. Our integrated offerings, credentials, and diverse status allow local and state clients to engage quickly and confidently with Cayuse to deliver high-quality services on time and within budget. ​Cayuse is 100% Native American-owned and benefits an entire Tribal community through career opportunities and dividends. The profits from our company are reinvested in our growth and as a distribution to the Confederated Tribes of the Umatilla Indian Reservation.

Responsibilities

Job Responsibilities

Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased softwareCoordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functionsCoordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performanceAdvise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performanceAssist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibilityPerform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical supportReview and determine the feasibility and advisability of proposed additions and modifications to the databaseInstall and customize software and hardware to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.)Monitor network hardware resources through the implementation of a network inventory systemDesign and implement a communications system connecting the various components of an enterprise networkConsult with vendors in the evaluation of software and hardware used in the management of the enterprise networkConsult with users on various requirements and participation in the enterprise networkMonitor and evaluate performance and efficiency of an enterprise networkEstablish and manage configuration data on network software and hardware componentsMonitor all attached devices in a complex LAN environment, such as workstations, servers, bridges, multi-station access units, etc., and analyze performance, diagnose performance problems, and perform load balancingOther duties as assigned Qualifications

Minimum Job Skills and Qualifications

Minimum Qualifications:

Should have at least six (6) years’ experience performing duties in large-scale Enterprise Architecture environmentsMust have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agenciesMust have experience in an Enterprise Architecture environment comprised of various components and must be familiar with how the various components of an Enterprise Architecture integrateMust have a general understanding and experience with at least one of the following EA components or similar technologies:Decision Center, Decision ServerwebMethods  API Gateway Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

 

Preferred Qualifications:

Should have a general understanding and experience with the following EA components or similar technologies:NutanixVxRailESXivCenterNSXSRMWindows ServerRedHat Enterprise LinuxMS SQL Server 2014NagiosNewRelic APMNewRelic InfrastructureNewRelic BrowserOctopus DeployPuppet EnterpriseSplunkVeracode

 

Minimum Skills:

Ability to collect information, detect patterns, interpret data, integrate new information, and problem solveStrong verbal and written communication skills, particularly when it comes to communicating technical concepts and ideasPossess a high degree of initiative and autonomyAbility to respond effectively to customers with a sense of urgencyProficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.Highly motivated with the ability to handle and manage multiple tasks at any one timeAbility to forge new relationships, individual and teaming in nature

 

Reports to: Account Manager

 

Working Conditions

Professional remote office environmentMust be physically and mentally able to perform duties extended periods of timeAbility to use a computer and other office productivity tools with sufficient speed to meet the demands of this positionMust be able to establish a productive and professional workspaceMust be able to sit for long periods of time looking at computer screenMay be asked to work a flexible schedule which may include holidaysMay be asked to travel for business or professional development purposesMay be asked to work hours outside of normal business hours

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range USD $33.97 - USD $40.70 /Hr. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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