Company :Highmark Inc.Job Description : 

JOB SUMMARY

This job drives and supports all activities related to collecting, analyzing, and reporting on key performance indicators including developing dashboards, scorecards, forecasting, trending, tracking results, and executive presentations for the purposes of supporting operational excellence, management intelligence for effective decision-making and overall tracking of business performance. This job consults with cross-functional groups and levels to identify data and analytical needs, conduct analyses, review analyses and findings with leadership, facilitate related process/data improvement efforts, and develop executive level presentations.  This job may also prepare similar intelligence for customers.

ESSENTIAL RESPONSIBILITIES

On a regular basis and as needed, work with various departments to collect source data; design and build analyses/trending/forecasting reports using Excel or other technology; and publishes metrics dashboards and executive presentations.  Identify, analyze, and interpret trends or patterns in complex data sets.Develop processes, tools, and templates to enable efficient, accurate and standardized data analyses and related deliverables; leverage automation to greatest extent possible.  Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.Ensure consistency and accuracy of information and reporting by identifying issues and fluctuations with core metrics/key performance indicators (KPIs), facilitate changes; research questions; participate and/or lead process and data improvement efforts.Contribute to ensuring that all changes to reporting, processes, and procedures are reflected, appropriately documented and that consistency is maintained for team.  Ensure the correct first time /quality review processes are utilized and that changes maintain data integrity control processes.Maintain effective communication with internal organizations, external vendors/partners, and internal staff.  Structure and present complex subjects in a meaningful and comprehensible manner.Develop work plans to meet deadlines, accurately estimate completion dates, and communicate status.Work closely with management to prioritize business and information needs.Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree in Business, Math, Computer Science, Quantitative Business Analysis, or related field

Substitutions

None

Preferred

Master's Degree in Information Technology, Mathematics, Statistics, or Operations Research

EXPERIENCE

Required

5 years of directly related work experience

Preferred​

Experience in Project Management

LICENSES/CERTIFICATIONS

Required

None

Preferred

Lean Six Sigma

SKILLS

Proficient to master level with Microsoft Office products including Excel, Power Point, Word, and AccessBasic understanding of SQL / querying capabilitiesExperience with end-user reporting toolsFamiliarity with the Software Development Lifecycle ProcessStrong written and verbal communication skillsStrong analytical skills withthe ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyEffective participation in team-based workAbility to find solutions and deliver results within a rapid, fast changing, entrepreneurial, technology-driven cultureCapable of adjusting to changing prioritiesAbility to understand business needs to master new skills and technologies in a short period of time.Data driven decision maker can impact the bottom line and achieves goals with available resources and abilitiesMust have strong interpersonal skills and the ability to establish, develop and maintain cross-functional business relationships, as well as have excellent presentation and problem-solving skillsStrong analytical skillsExcellent Problem-solving capabilitiesAbility to investigate root causes and recommend solutions

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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