Job Description Hours: Full- Time- 35 Hours Work Location: 30-30 Thomson Avenue, LIC, NY 11101 Only candidates who are permanent in the Administrative Staff Analyst or those who are reachable on the DDC promotional list (exam #9536), or open-competitive list (exam #9058) may apply. Please include a copy of your Notice of Results card or indicate if you are already permanent in the title. If you do not meet the previously mentioned civil service criteria, you will not be considered for an interview. New York City employees serving permanently in a comparable civil service title are invited to apply. The Department of Design & Construction, Operations division is seeking a Senior Deputy Director of Operations. The candidate will be responsible in assisting the Assistant Commissioner of Operations with the coordination of work assignments and team workflow to ensure adequate administrative coverage across the units, by meeting with the other deputies and supervisors of each unit. The selected candidate will be responsible for editing and creating correspondence for the Assistant Commissioner as it relates to the Operations Division. The candidate will be responsible for strategizing innovative and efficient ways to provide a superior level of service to all our internal and external stakeholders. S/he will work with the Deputy Director and Supervisors to develop training programs, quality control, standard operation procedures and best practices for each unit. The candidate will assist the Assistant Commissioner of Operations in managing the following units: KPI & COOP. KPI Responsibilities: Oversee the KPI functions of Operations which includes managing the staff who are responsible for supporting unit-wide reporting and collaborating with unit’s Deputies and Supervisors to manage projects and analysis to foster data-driven decision making. develop, maintain, and analyze Key Performance Indicators (KPI’s). Oversee the collection of unit data from the Deputy’s or Supervisors of the other units within operations to ensure that the monthly reports are accurate. Maintain excellent relationships with upper management to ensure data integrity and completeness, so that reported performances are comprehensive and accurate. Assist and support the development of Standard Operating Procedures (SOPs) and work on the agency’s operating guidelines. The use of graphs queries, reports, narrative, and spreadsheets is required. COOP Responsibilities: Oversee the Coop Staff in ensuring that the Coop Plan is updated, that all COOP functional and Tabletop exercises are scheduled and presented to senior staff and or agency wide. Research and establish updated protocol in emergencies. Oversee the staff in their tracking of the Shelter storm volunteers. Responsible for ensuring that all required information for COOP tracking is submitted into NYEMS sustainable planner system. Authorization to work in the United States is required for this position. NYC Department of Design and Construction does not provide sponsorship for international employees for visa applications, extensions or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position, at the time of application. All applicants, including City Employees: Please go to NYC Government Jobs | Explore Careers | City of New York, go to Search for Open Jobs, and type in the Job ID # listed above. Submit job application as prompted. Do not apply via Employee Self-Service (ESS), e-mail, mail, or fax your resume to DDC directly. Qualifications 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.