We have an outstanding Contract to Hire position for a Senior Desk Side Engineer to join a leading Company located in theWashington, DCsurrounding area. Pay Rate: $ 32.00 **Candidate must be able to obtain a Public Trust.** Job Responsibilities: + Provide desk-side support , acting as a senior engineer specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 deskside end user support including imaging , deployment, asset management, Windows 10 with strong user interaction skills. + Need to be able to work independently and as part of a team. + Skills should include hardware and software diagnostics, mobile device deployment, recovery, and troubleshooting. + Perform IMAC procedures and lifecycle refresh activities. + Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Deployment of customer hardware and software. + Troubleshooting IT issues. + Problem Resolution IT support to end users. + Responsible for providing desk-side support to end users for complex issues regarding response and resolution. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. + Troubleshoots complex issues that were unable to be remediated. Basic Hiring Criteria: + Minimum of 4 years of experience providing desk-side support, acting as a senior engineer specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. + Must possess a Degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. + Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. + The support will range from simple to complex system issues and may include VIP support requirements. + The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. + Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organizational skills, scheduling, and the ability to document processes. + Strong skills with imaging machines and troubleshooting during the image process are a plus. + Remote and Deskside Experience troubleshooting hardware and software issues. + Troubleshooting Microsoft Windows. + Installation and configuration of new machines in a Windows environment. + Smart cards / PIV cards (general knowledge). + Experience with Office 365, VPN, Active Directory, Thin Client. + Provide Remote Tool Support. + Conference Room / VTC Setups. + HDI Desktop Tech. Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled The Company will consider qualified applicants with arrest and conviction records. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/